We are looking to recruit for an Aftercare Technical Advisor the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support.
To make accurate diagnoses of technical queries relating to warranty claims, product installations and commissioning to manage outcomes through to problem resolution.
The role
Support customers and service engineers in the swift resolution of product and system related technical enquiries or warranty claims by phone and email to agreed time scales and to the satisfaction of the end user.
Posted by Macildowie Recruitment and Retention • £25K/yr
Customer Service Advisor
We are currently recruiting for a Customer Service Advisor on behalf of a leading technology solutions company.
This is an exciting opportunity to join a fast-growing business that prioritises exceptional customer care and innovation in all aspects of its operations.
We are recruiting for an individual to join our client within their customer support team where you will answer customer queries via telephone, email, and live chat.
The ideal candidate will have a passion for customer service!
Key Responsibilities
Answering all inbound telephone and email enquiries.
On a growth trajectory the business is looking to appoint a customer service advisor to be the primary point of contact for its customers.
We are delighted to be partnering with a leading global manufacturer of engineered sensing technology based in the northwest in the recruitment of a customer service advisor.
The business has been developing highly advanced sensing technologies for more than 80years, delivering valuable data for a wide range of systems, including appliances, heating, motor vehicles and aircraft.
We are collaborating with a valued client to recruit a Customer Service Advisor for their Jeopardy Management team.
You will play a crucial part in managing a contract between our client and a third-party company supplying smart meters across the UK.
Initially a temporary position, this role offers the potential for a long-term opportunity based on your performance and ability to meet the role's requirements.
Posted by Lighthouse Personnel LTD • £40K/yr to £50K/yr
'Recruiting for your future success'
Our Client is a world leader in the development and manufacturing of wirelessly connected safety products.
Their products are designed to save lives and monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of the planet.
We are looking for a Customer Service Representative who can handle inbound calls from our clients and provide first-line technical support.
The ideal candidate will have a strong customer service background with the ability to troubleshoot and identify issues related to our products, ultimately reducing the need for on-site engineer visits.
Key Responsibilities
Handle incoming calls from our clients and try and resolve the issues without the need for an expensive engineer to go out on site.
We're looking for a Customer Service Advisor to join a thriving Customer Service Centre on a 6-month FTC in Edinburgh.
This varied role will be part of a critical frontline team, responsible for handling phone calls from customers on online access setups and maintenance.
You will work different shifts including 8:30 - 4:30, 9-5 and 9:30-5:30, with a salary between £22,000-£24,000.