We're looking for a Customer Service Advisor to join a thriving Customer Service Centre on a 6-month FTC in Edinburgh. This varied role will be part of a critical frontline team, responsible for handling phone calls from customers on online access setups and maintenance.
You will work different shifts including 8:30 - 4:30, 9-5 and 9:30-5:30, with a salary between £22,000-£24,000.
What's in it for you
- Annual performance-linked bonus
- Stocked pantry with free food, drinks and snacks
- 10% non-contributory employer pension
- Group income protection and life assurance
- Increased holidays with length of service, and a holiday trading scheme
- Private medical insurance
- Discounted gym memberships
- Cycle-to-work scheme
- Employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors
Here are some of the activities you'll get involved with as a Customer Service Advisor:
- Handling all phone calls to the highest standard
- Developing good working relationships and rapport with customers
- Building and maintaining relationships with other internal departments, understanding the value that each team brings toward shared goals
- Demonstrating empathy and understanding whilst still considering regulatory requirements and ensuring any actions are identified and appropriately raised
- Going the extra mile; being an advocate for customers
- Using clear and concise communication that is appropriate for the audience, ensuring all required actions are explained accurately
- Liaising with our stakeholders and colleagues to support identified training and education opportunities
- Accurately updating the call tagging software to reflect the nature and type of call
A bit about you
Your friends might describe you as the 'problem-solver'. You love using your initiative and analytical skills to identify the best course of action, going the extra mile to ensure you deliver a positive result.
You'll enjoy working within a fast-paced environment that gives you the opportunity to use your organisational and time management skills to multi-task within set deadlines. Professional with a positive outlook, you'll take great pride in your ability to articulate complex information in a friendly and easily understandable way, both through conversation and written communication.
You'll enjoy working as part of a diverse and supportive team, collaborating with your colleagues to share ideas and knowledge and suggest process improvements.
Apply Now
If you're interested in this role of Customer Service Advisor, Apply Now and a member of our team will be in touch.
Be Yourself
Our client is committed to cultivating an inclusive environment where diversity flourishes. A diverse workforce not only fuels creativity and innovation but also more accurately reflects the communities served, leading to better outcomes for everyone. Dedicated to inclusivity, our client provides reasonable adjustments to support individuals of all abilities.
In pursuit of this goal, our client seeks individuals who are passionate about doing their best work, realising their full potential, and staying true to themselves. The unique perspectives that come from diverse backgrounds and experiences are highly valued. By attracting and nurturing people like you who can bring their talents to shape the future of retirement platforms and become the most loved in the industry.