I am currently recruiting for a Technical Support Officer on behalf of my client, a leading public sector organisation based in Wakefield (WF1).
The key purpose of this post is to support the Network Management Coordination Supervisor in the delivery of the duties contained within the Traffic Management Act 2004, Highways Act 1980 and the New Roads and Street Works Act 1991 to keep traffic moving and to minimise disruption.
Duties of the Technical Support Officer will include
Assessing and granting applications to work on or near the highway in close liaison with colleagues from Network Management Team, other Highways colleagues, officers in other service areas, private bodies and statutory undertakers.
The Process Assistant position requires meticulous attention to detail and a keen ability to manage multiple tasks simultaneously.
This role is centred on supporting the administrative functions of the team, providing an essential service within our technology-driven, Leeds-based company.
Our client is a substantial player in the Public Sector, with a significant presence across the UK.
Technical Support Analyst encompasses delivering top-notch IT technical support and services to all company staff, collaborating with other teams and third-party support partners.
This entails addressing complex IT issues, problems, and projects swiftly and effectively, ensuring successful resolution.
All services are provided with professionalism, courtesy, and a focus on high-quality customer interaction, integral to our service delivery model.
Responsibilities for the Technical Engineer include
Provide technical support to the product support team.
General
Elevation Recruitment Group are working with a manufacturer based in Wakefield to recruit a Technical Engineer to join their team.
Our client is looking for someone who is confident being client-facing with excellent customer service skills, and project management skills and can work collaboratively in a team, across other departments and with external customers
Investigating and resolving technical issues escalated from 1st line support and providing end users with a technical solution covering some of the below areas:
As a 2nd Line Network Engineer, your primary responsibility is to provide technical support and assistance to customers or clients who are experiencing more complex technical issues.
Work alongside the 3rd Line resolver teams to investigate and resolve incidents affecting the supported platforms either due to detection by the monitoring toolset or upon notification of a fault through the Service Desk ticket logging process.