Ready to elevate your career with an innovative company SSG Insight has an exciting opportunity for a IT Support Technician to join their dynamic team!
About Us
With over 40 years of expertise in CMMS and EAM, we're dedicated to helping organisations create smart, efficient workplaces.
Since our founding in 1983, SSG Insight has emerged as a global leader in asset maintenance management software.
The 2nd Line Support Engineer is responsible for answering IT requests via phone, email, live chat or instant message, explaining solutions in technical and non-technical terms.
The 2nd Line Support Engineer will work across various technologies and liaise across multiple business areas to support incidents, problems and requests.
The 2nd Line Support Engineer will have a salary up to £35,000, you'll monitor and maintain the organisation's desktop environment(s) in a technical support role.
This is a fast-paced and varied position where you will be providing first line support to their partners in schools, responding to all enquiries, problem solving and listening to customers to find the best solution.
We are delighted to be supporting an innovative Ed-Tech company in their search for a technical customer success analyst.
The ideal candidate will be passionate for delivering first class customer service, who is inquisitive and enjoys investigating problems.
This profitable and growing organisation require an experienced IT Support Engineer, to join them their established team providing remote, email and in-person technical support to hundreds of users.
You will have excellent communication skills and the ability to learn new technologies quickly.
£26,000 - £30,000 bonuses, 35-hour work week and great benefits