As customer IT Support Advisor, your daily responsibilities will include responding to customer queries, troubleshooting minor technical issues, addressing product-related questions and, overall, delivering a first-class service.
Our client, a long-established, expanding software & technology provider, is seeking a Customer IT Support Advisor to further strengthen their team based in the Black Country region.
As Customer IT Support Advisor, you will be the first point of contact for all customers, delivering exceptional service that ensures they get the most out of our clients' software solution.
To work as part of the IT Team in providing technically competent 1st and 2nd line support to the business with excellent customer service.
The role will provide high-stand IT support which will involve dealing with both internal clients and external customers.
General
Robert Half have partnered on a retained basis with exisiting client, Avery Weigh Tronix - one of the world's leading suppliers of weighing scales, systems and equipment based in Smethwick, West Midlands.
You will advise and support the existing IT Support Team of 1st and 2nd line engineers, to ensure that BAU incidents, requests, complex issues and ongoing service improvements and deployments are delivered effectively.
Working with the IT Operations Manager, the IT Helpdesk Support Lead will be responsible for the support and maintenance of an effective ICT service to the Gambling Commission.
This role is key to helping the Gambling Commission deliver a consistent and reliable support function and will provide an escalation point for the IT Support team, and wider business.
Posted by Allegiance Technology • £23K/yr to £27K/yr
You will provide technical support remotely for the business's external clients.
Your duties will include: Resolving and escalating tickets, involvement in large projects (upgrades, rollouts, migrations), technical research for client solutions, logging and updating IT support issues and partaking in technical training and personal development sessions.
A Birmingham based MSP are now looking to add to their growing Service Desk team.
Posted by Hays Specialist Recruitment Limited • £150/day to £180/day
ICT Field Services Engineer - Inside IR35
We are seeking a ICT Field Services Engineer Line to join an exciting client's team on a temporary basis.
You will have a background of working within a busy environment, and experience in troubleshooting complex technical issues at in-depth levels and Cisco experience.
You will provide 1st , 2nd and 3rd line support services to our people as well maintain and improve infrastructure.
Posted by IQ Talent Solutions • £36K/yr to £38K/yr
We are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related.
Length: Permanent, full-time
You will need an analytical mindset and a desire to gain a breadth of both functional and technical knowledge across both software and hardware platforms.
My client is currently seeking an ICT Helpdesk Administrator to join their IT team in Birmingham.
In this role, you will be responsible for logging and tracking support requests and incidents in the ICT incident management system, updating IT assets, and resolving 1st line calls.
Additionally, you will assist in creating new user accounts, conducting ICT inductions, and managing the onboarding and offboarding of all staff.
My client are looking to bring on board an IT First Line Support Specialist based out of their site in Birmingham, to help in delivering top-tier IT services to their clients.
The key responsibilities of the IT First Line Support Specialist based in Birmingham will include but not be limited to the following.
My client are one of the UK's largest handlers of fresh produce, and are looking to recruit a IT First Line Support Specialist based in Birmingham.