My client are looking to bring on board an IT First Line Support Specialist based out of their site in Birmingham, to help in delivering top-tier IT services to their clients.
My client are one of the UK's largest handlers of fresh produce, and are looking to recruit a IT First Line Support Specialist based in Birmingham.
The key responsibilities of the IT First Line Support Specialist based in Birmingham will include but not be limited to the following.
- Provide first-line technical support to both internal staff and external clients.
- Efficiently diagnose and resolve hardware and software issues.
- Log and manage support tickets via our helpdesk system.
- Assist with the setup and configuration of desktops, laptops, and IT equipment.
- Perform regular system checks and maintenance.
- Offer user guidance and training on IT best practices.
- Escalate more complex issues to second-line support as needed.
- Maintain accurate records of IT assets and user accounts.
The successful individual with have the following experience, skills and characteristics.
- Proven experience in a first-line IT support role.
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Excellent troubleshooting and problem-solving skills.
- Ability to communicate technical information clearly to non-technical users.
- Strong multitasking and time management skills.
- Customer-focused with a dedication to providing high-quality support.
- Relevant IT certifications are advantageous.
- Ability to work within a fast paces enviroment.
£28,000 - £35,000
Additonal employee beneifts
EA First Ltd are acting as an Employment Agency for this permanent vacancy.