Posted by Hays Specialist Recruitment Limited • £240/day to £265/day
As an IT Analyst, you will play a crucial role in delivering front-line IT services, ensuring the smooth operation of our IT estate and providing excellent customer service.
They will have the experience to troubleshoot and resolve a variety of IT incidents ensuring a quick resolution is achieved and accurate recording of activities is captured.
Delivering excellent customer service they will on occasion support the Major Incident Management process.
The Operations Analyst is expected to be vigilant in monitoring our estate and capable of conducting a quality triage of alerts or user contacts.
Monitor and manage resolver group queue stacks ensuring that the SLA clocks do not expire, tickets are continually updated with progress and/or are appropriately escalated (functional escalation) between resolver groups;.
Posted by Hays Specialist Recruitment Limited • £400/day to £430/day
Our client is seeking additional IT Service Management support to enhance service delivery.
You will be responsible for supporting the successful delivery of services by resolving issues, steering customer-driven changes, and leading service delivery teams.
This opportunity involves two roles, each crucial for ensuring the quality, effectiveness, and efficiency of service delivery.
Posted by Quality Personnel Services Limited • £32K/yr
Service Coordinator Role
As Service Coordinator your responsibilities include answering the calls that come into the service department, dealing with customer queries and advising available options, helping to plan services, You will also Co-ordinate with customers on any new machine installations, breakdown or other service requirements.
Our client is recruiting for a meticulous, detail-oriented Service Coordinator to assist and deal with the aftersales needs of our customers.
Posted by Hays Specialist Recruitment Limited • £12/hr
General
Department: Customer Operations
Customer Service Advisor - Service Care
Your New Role
As a Customer Service Advisor, your primary responsibility will be to deliver an excellent service to all customers as an 'information and administration provider' providing the highest level of customer satisfaction to ensure customer loyalty.