Customer Excellence Partner Recruitment Partner: Jim TrusslerThis is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager.The Customer Excellence Partner must have a great passion for customer excellence, and strive to enhance our customer journeys and overall experience.About the role Responsible for tracking, monitoring, and analysing all customer feedback, to identify opportunities to enhance our customer journey and experience Managing relationships with customer feedback-centric partners/suppliers, working collaboratively to ensure we are maximising visibility, and understand all customer feedback Liaising and collaborating with key internal and external stakeholders, ensuring we are sharing customer insights with relevant areas and influencing continuous improvement Continuous collation of all customer insight and metrics, and the production of visual presentations to be shared with key stakeholders at MD level and above Be the voice of the customer advocate across the business, striving for customer excellence Proactive and positive approach to change and collaboration, supporting the wider customer operations team as and when required Potential to grow remit and manage a customer focused team in the future.
Leading by example and advocating our business beliefs, values, and vision What you'll need to have A true passion for the customer experience and finding ways to enhance customer journeys Collate and act upon feedback, and be the lead on "the voice of the customer" Experience in large scale transformation projects An influential communicator who enjoys building presentations, and presenting their work to large scale audiences Experience in complaints management up to and including executive level A keen eye for detail who can analyse data and solve problemsIt would be great if you also have Experience of working within contact centre(s) and or retail environmentOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
Posted by Service Care Solutions - Legal • £15/hr to £18/hr
Service Care Legal are currently recruiting on behalf of a local authority, based in the East Midlands, which is currently in need of a Planning and Highways Paralegal to join their team.
Contract Length: 3 months ongoing (opportunity for it to be extended up to 2 years)
This is an excellent opportunity to enhance your legal repertoire and experience a thriving council.
The role must bring together strong strategic and commercial thinking to deliver the right property solutions for a complex and diverse retail business.The Location Planning team report into the role and helps shape the thinking on the estate's transformation.
We work particularly closely with the Finance, Legal, Retail, and Pharmacy teams, advising across an extensive and diverse retail portfolio with significant opportunities to add value and reshape the estate.
About the role
As a retail property expert, the role must bring vast knowledge of the fast-changing retail marketplace and competitor activity.
Closing Date: 28th August 2024Location: Nottingham Support OfficeContract: PermanentRecruitment Partner: Samantha BramhallJunior Recruitment Partner As part of our Support Office Recruitment team, reporting into the Team Lead, we have a fantastic opportunity that has arisen to join us as a Junior Recruitment Partner.
Key responsibilities include: - Owning the recruitment of some entry level roles within the business- Working with Recruitment Partners to establish the candidate requirements for vacancies- Sourcing external candidates through multiple methods e.g.
The role of Junior Recruiter makes a huge contribution to our people strategy and ensures we are recruiting great talent for our Support Office roles through direct sourcing and talent pooling candidates, whilst building our brand within the external market.
Closing Date: 8th AugustLocation: Nottingham Contract: Permanent, Full time (Monday-Friday)Recruitment Partner: Frankie McCallister-LyasOverview: You will provide proactive, efficient administration and organisational support to the Global Director of Strategic Agency Partnerships & B-Hive and three of her senior leadership team within the No7 Beauty Company.
Key responsibilities: Be the first point of contact for stakeholders across the business, ensuring that all internal and external stakeholders are dealt with confidently and professionally Complex diary management and meeting organisation Manage a very high volume of meeting requests ensuring meetings are arranged according to business priorities, adapting calendars to accommodate urgent and last-minute requests Organise, setup and communicate key functional team meetings Setting agendas and following up on actions Booking travel and accommodation arrangements, delivering the most cost effective and efficient solution Expense management - tracking and accurate / on time submission Supporting confidential business processes such as Performance, People and Payroll System changes such as onboarding and leavers, salary changes, annual leave tracking General admin support: employment contract changes, drafting and reviewing letters To create and maintain an effective personnel filing system utilising Employee Electronic Files in People Admin where appropriate.
The role is fundamental as it creates the space and time for our leaders to focus on our people and deliver for the business - this is a fab opportunity for an experienced PA who is looking for career progression and who wants to be part of a wider PA community.