Posted by Glenelly Recruitment Solutions • £23K/yr to £28K/yr
Market leading software company based in Hertford specialising in providing innovative, online booking solutions to universities internationally are looking for a Software Support Analyst to join the team.
Position: Full-time, Permanent
We are committed to delivering exceptional service and technology that enhances the efficiency of educational institutions.
The role of the Software Support Analyst / Application Support Analyst will be to provide proactive, personable support to users of my client's software over the phone and via email.
The Software Support Analyst / Application Support Analyst will be joining a company that is well-established with a strong product range (mission-critical, browser-based software developed predominantly in C#, ASP.NET MVC, JavaScript and SQL Server) used by market leading companies across the globe.
This is a great time to join an established, niche software house, based just outside Witney, West Oxfordshire as a Software Support Analyst.
As a Helpdesk Support Analyst, you'll become the trusted expert for clients around the globe, offering exceptional assistance and ensuring top-notch service satisfaction.
Are you a natural problem-solver who enjoys assisting others
Keen to join a top provider of software solutions?
What You'll Do
Respond promptly to client inquiries via phone or email, addressing software concerns or escalating pressing issues when necessary.
An exciting opportunity awaits a Junior Support Analyst to join an innovative IT company renowned for providing powerful solutions across messaging, collaboration, and cloud technologies.
This Junior Support position is ideal for customer-centric individuals with a flair for problem-solving and who thrive in a fast-paced environment.
While the role primarily involves MS product support, comprehensive training will equip you to tackle complex technical challenges over the first six to twelve months.
A successful multinational technology business is looking for an Application Support Analyst to join its team based in Crawley, West Sussex.
The successful candidate will join a team dedicated to providing hands-on technical support for cutting edge software products used by household name global brands.
The business encourages flexibility so you can work from home up to 3 days per week.
A successful multinational technology business is looking for an IT Support Analyst to join its team based in Crawley, West Sussex.
The successful candidate will join a team dedicated to providing hands-on technical support for cutting edge software products used by household name global brands.
The business encourages flexibility so you can work from home up to 3 days per week.
We have a fantastic new job opportunity for a Technical Service Desk 1st Line Support Engineer / IT Helpdesk Analystwho is proficient in in troubleshooting and supporting a range of IT hardware, software and network equipment.
Technical Service Desk 1st Line Support Engineer / IT Helpdesk Analyst who is proficient in in troubleshooting and supporting a range of IT hardware, software and network equipment is required for a well-established Cloud Solutions Provider based in Chessington, Kingston upon Thames.
Hybrid working applies after probation period has passed
We now have an exciting opportunity for a Helpdesk Analyst to provide 1st/2nd line service desk support to our customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment.
The Analyst will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required.
This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance.