Application Support Analyst
Roles & Responsibilities
- Handle incoming support calls from customers, offering assistance and resolving issues.
- Monitor and respond to support tickets within the agreed SLAs.
- Analyse, diagnose, and resolve technical issues; escalate to the development team when necessary.
- Manage and track support issues using Jira until resolution.
- Install and customize applications for new clients.
- Conduct training sessions to onboard new users.
- Test bug fixes provided by the development team before delivering to customers.
Qualifications & Experience
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Passion for excellence and a strong interest in emerging technologies.
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Enthusiastic, hands-on learner who picks up new skills quickly.
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Familiarity and experience with:
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SQL
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Windows OS
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Databases
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Web servers
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Remote access tools
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Experience with Jira (preferred but not required).
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Able to work independently with minimal supervision.
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Excellent communication and interpersonal skills; comfortable in an agile, fast-paced environment.
You must possess excellent communciation skills couple with a driving licence.