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A new opportunity has arisen for an Import Customer Service Coordinator to join our client based in Essex who provide global supply chain solutions. As the Import Customer Service Coordinator, your role is to maintain effective communication and relationships with overseas partners, ensuring the company is always providing the best possible customer services. On a day-to-day basis, you will be liaising with customers and colleagues, ensuring all customer spreadsheets and special instructions are correctly followed. Import Customer Service Coordinator duties include: Build and develop constructive relationships with key customers and suppliers. Ensure all pre-alert documentation is received from overseas partners. Complete customs clearances, ensuring all relevant information and instructions are collected. Ensure relevant information is given to Transport Companies to ensure customer delivery requirements are always met. Ensure all consignments are loaded onto system correctly (either manually or via EDI). Assist with resolving any issues. Take responsibility of any accounting issues or queries. Ensure all files are correctly invoiced and costed. The successful Import Customer Service Coordinator will have previous experience working in a Customer Service role, as well as a minimum of 1 years' experience working within the industry. We are keen to hear from candidates who have strong knowledge / experience of Import Ocean Freight knowledge. Contact us today. If this Import Customer Service Coordinator is something you would like to know more about or you know of anyone that fits the bill, either forward this advert to them, send us their details or get in contact with us and we will do the rest. You can recommend as many people as you like via our website and earn a referral fee per candidate we place. This is an unlimited offer. As recruiters specialising in freight and shipping, Red Recruit have vacancies at all levels within the industry, so please do get in touch to tell us what you're looking for and we'll do our best to assist. T&C's apply. Please contact the office for more information. Please note: - We do not advertise all of our vacancies as some are highly confidential. Therefore, please either submit your CV to us directly or call us in complete confidence. We have also setup a contacts list for candidates to join to be made aware of all relevant jobs to them. If this sounds of interest, then please get in contact with us via our website and send us your CV so that we can make sure you receive relevant updates on our latest vacancies.
Logistics Coordinator £27,000 - £32,000 plus benefits Liverpool Our client is a well-established specialist chemical company. They are now seeking an experienced Export & Logistics Coordinator to join their team in Liverpool. Responsibilities Management of all export transport including booking and completion of all documentation including Letters of Credit and all relevant documents, Certificates of Origin, Packing Lists, Dangerous Goods Notes, etc Liaising with Manufacturing and Customer Service to ensure orders are shipped as per customer requirements and delivered on time. Selection and management of approved Export Hauliers, including cost management and service levels. Raising and successful resolution of any concerns or complaints on haulier performance including re-imbursement of any costs required. Selection and management of Approved Export Hauliers, including cost management and service levels. Prepare and manage all necessary shipping documents, including bills of lading, customs declarations, invoices, and certificates of origin. Ensure accuracy and compliance with international trade regulations. Customs Clearance: Facilitate customs clearance processes, including filing of import/export documentation, duties, and taxes calculation, and coordination with customs authorities to resolve any issues or delays. Identify and resolve logistical challenges such as transportation delays, route changes, and customs issues in a timely and efficient manner. Implement contingency plans as needed to minimise disruptions to the supply chain. Compliance: Stay updated on international trade regulations, import/export laws, and industry best practices to ensure compliance and mitigate risk. Negotiate rates with carriers and service providers to optimise transportation costs while maintaining service quality. Monitor expenses and provide cost analysis reports to management as needed. Requirements Previous experience in Export Logistics to Global Markets ideally in the Chemical Industry. Negotiation skills to find the best carrier rates. Ability to develop processes and system to maximise efficiencies. IT literate and have strong experience with Microsoft packages. Excellent communicator and meticulous attention to detail. Must have commercial acumen and be able to negotiate and find the most cost effective ways of moving freight within required timelines. Must have a good knowledge of export trade lanes, dealing with shipping/airlines lines, consolidators and hauliers. Full knowledge of INCO terms and export documentation. Experience in stock management in multiple locations. Knowledge and experience of the shipping industry and the big global players. Experience with consignment stock across multiple international locations. Knowledge of international import and export duties and taxes. Knowledge and experience of dealing with Commodity Codes. Our client is looking for a highly motivated Logistics Coordinator who enjoys the challenge of a diverse role, It is also essential that the successful candidate is a strong leader, committed to the company, has a flexible and thorough approach with the ability to priorities their work and attention to detail is key. Apply online or for more information please contact one of our specialist consultants quoting reference number NJR14834