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Executive Assistant Location: London Length: 4-6 Weeks Rate: From £18 - £20 P/h PAYE Hours: 9am 6pm This client is one of the world's largest and most respected broadcasting organisations. One of the UK's flagship media organisations, this client operates numerous TV channels, radio stations and digital platforms, catering to diverse audiences both in the UK and around the globe. Job description: To provide a high-level of secretarial and administrative assistance on a one-to-one basis, acting as first point of contact and liaising extensively with internal and external stakeholders. Key Responsibilities: A good communicator with knowledge of the managers or activities they assist, the job holder will act as the first point of contact handling complex and confidential situations and requests in a timely and effective manner. Manage and organise events and meetings, including the booking of venues, travel and accommodation, to ensure effective use of Director's time. Provides a comprehensive diary management service, including the management and scheduling of key calendar appointments ensuring effective management of the Director's time. Frequently liaise with various internal and external contacts, screening and prioritising all forms of incoming communications. Create and maintain efficient and effective filing system, ensuring all documentation catalogued and organised using internal systems. Organises and prepares complex documents to a clear brief, requiring the integration of multiple office technology and software applications using formats and standard software. To undertake other duties appropriate to the post including the collation and preparation of invoices, raising purchase orders and processing expenses, providing assistance to the managers. Dealing with routine issues and coordinating more complex responses, ensuring that these are delivered in a timely and effective manner. Support the implementation of strategic priorities and policies by providing and collating information as required. Prepare straightforward analysis, manipulation and interpretation of data. Provide general policy guidance and advice to support policy compliance working with divisional specialists (e.g. IT, Business Continuity, H&S etc.) as required Coordinate BU business calendar activities to help monitor delivery and outputs Knowledge, skills, training and experience: Essential Experience of providing senior personal assistance at managerial level in a range of organisations. Extensive diary management experience at senior leader or equivalent level. Excellent organisation, diary management and planning skills. Must be able to handle multiple and often conflicting requests calmly and effectively regularly reprioritising own and managers workload to ensure business objectives are achieved. Organised with ability to prioritise own workload effectively, to coordinate activities and conflicting demands to ensure that tight deadlines are met. Strong interpersonal skills with the ability to communicate effectively at all levels. Ability to develop strong working relationships with stakeholders at all levels of the organisation and externally. Strong computer skills with extensive demonstrable experience of office software packages (i.e. Word, Excel and PowerPoint). Ability to use own initiative, be proactive and deal with specific queries as they arise. Attention to detail and practical experience of gathering, analysing and collating complex and confidential information. Desirable Media sector experience. Relevant PA qualification. Previous experience of operating as a PA at Board or Director Level. Job impact Decision making Operates within a 9 -12 month planning timescale. Managerial guidance and assistance will be available. Manages own time to achieve specified short-term targets. Managerial guidance and assistance will be available. Role holder will perform a range of secretarial and administrative tasks for senior manager/directors, and will display an understanding of methods, systems and procedures gained through significant practical experience of operating at a similar level. The work involves the exercise of initiative and judgment relating to resolving confidential and sensitive information, escalating complex issues where necessary. Scope Financial. Role/team dependent Employees. n/a Other. Role/team dependent
Pilot Group - Executive Assistant Today's world runs on critical infrastructure and technology. Pilot Group are dedicated to improving people's lives and the environment. We lead the way in SMART, SAFE and SUSTAINABLE infrastructure solutions. With combined experience over 5 decades spanning across electronics, electrical, heating and lighting markets, we pride ourselves in working in partnership with organisations world-wide to deliver integrated technology to improve working environments and transport systems. Our usinesses cover energy management, EV charging, traffic control systems, and Electrical Wholesale working across a wide range of commercial and industrial applications. The role will have a heavy focus in ESL which are the biggest business in the group. About ESL; ESL connects the demand and supply of industrial electrical components. As the world shifts to a more electric future, ESL helps customers procure their needs in this space by thinking and operating differently. The company joins supply chains together in a simple and easy-to-deliver way. ESL sources requirements internationally to develop long-term relationships with customers and suppliers, we hold stock in three warehouses (UK, Europe and America), we provide next-day delivery, and we provide local service in many countries by communicating in more than 18 different languages. ESL is headquartered in Manchester with people located around the world. It was founded by two female entrepreneurs 17 years ago- (both are still in the business) and the company has continued to deliver double-digit growth year after year. The company has 75 amazing people with brilliant skills. Purpose of the Role: To play a central part of providing an efficient and accurate administration and project support to the Group Managing Director. Working closely with the Pilot Group's Group Managing Director, you will make sure diaries, projects and commitments for the Group MD runs as smoothly and efficiently as possible, therefore enabling him to focus on his responsibilities in the knowledge that all the support, logistics and arrangements have been taken care of in line with Company policy and practices. Principal Accountabilities: Provide Outlook and diary management for the Pilot Group MD Coordinate and implement meeting schedules Assist with the set-up of office meetings including booking meeting rooms, video/call conferencing, catering, AV and confirming details with attendees in a timely manner Assist with Group MDs relationship management: database entry for contacts, drafting, sending, and tracking invitations and communication Provide an effective professional response to all visitors and enquiries by phone and face-to-face Open, acknowledge and co-ordinate responses to post and e-mail enquiries Monthly expense reconciliation Provide support in gaining business approvals, purchase orders and expenses Coordinate the activities such as diarise calls, minute meetings and manage the central database. Arrange, coordinate the agenda, and minute the monthly meetings of board, exec, and other meetings. Arrange and coordinate the agenda and preparation meetings and create Board packs ensuring all papers are submitted in a timely manner. Create presentations, reports, documents, printing, and distribution if needed, Provide support to the stakeholders Maintain strong working relationships with other business functions Work as part of a team across the Group to help ensure delivery of Group company goals. Knowledge, Skills and Experience: Extensive experience of supporting Senior Executive level in a high performance, fast paced organisation Able to use a variety of IT packages (e.g., Office 365, etc) at advanced standard Experience of working within an administrative role with robust administrative skills and the ability to draft documents without guidance Experience in organising complex and ever-changing schedules Proactive, works on own initiative, and is effective when under pressure High level of proactivity, able to use own initiative with a resourceful approach Highest level of integrity with the ability to maintain confidentiality and discretion Ability to project manage - ensuring clear requirements, monitoring and control to deliver the objectives in a timely fashion Personal Attributes: Workload management of self and Group MD Excellent planning and prioritisation skills The ability to work under pressure and deadlines Professional and friendly demeanour Self-motivated but able to work as a team Sustaining a level of professionalism among staff Background of strong secretarial / PA or EA support to a high-level team within a fast-moving business environment. High level accuracy and excellent literary and numeracy skills Experience with diary management ideally for more than one Executive. Excellent communication skills, written and orally Flexible approach to ad-hoc tasks and last-minute changes to provide excellent service. Location Head Office, Manchester (Short walk from Manchester Victoria train station) Commutable from: Manchester, Greater Manchester, Oldham, Rochdale, Warrington, Widnes, Runcorn, Preston, St Helens, Altrincham, Stockport, Bury, Bolton, Leigh, Wigan, Wilmslow Benefits Healthshield - Healthcare, Dental, Optical Life Assurance (after 3 months) 4 x annual salary 25 days holiday P.A plus bank holidays Recruitment Agencies The Pilot Group operates a strict PSL and will not accept any unsolicited CVs sent to any member, employee, representative or business unit of the Pilot Group
Role: Customer Service Location: Manchester Salary: £24,500 Hours: 36 hours 08:45 - 17:00 Monday Friday 2 Saturdays a month Benefits: Annual bonus scheme 23 days annual leave bank holidays raising 1 day per year up to a maximum of 30 days Buy holiday scheme Pension Are you passionate about providing exceptional customer service and thrive in a dynamic, team-oriented environment? We're looking for enthusiastic individuals to join our team as Customer Service Representatives with a knack for upselling. We are a well-established company throughout the UK and we are looking for new a new customer service executive to join us in branch dealing with general enquiries, as well as call back those who have shown interest in our services. If you are a bubbly, engaging individual with a positive outlook we want to hear from you for our next customer service role here in Manchester. Role duties: Dealing with customers face to face Dealing with customers on outbound telephone system and online Proactively contacting customers over the phone to identify and discuss their needs Customer conversations and relationship building, highlighting products and services, booking reviews Upselling - recommending products and services, transactional activities, policies, audit, standards etc Administration work updating internal systems Performing cashier duties and handling in-person transactions Assisting customers in person at the branch Assisting customers via outbound telephone calls and online platforms Initiating proactive phone calls to customers to assess and address their needs Recommending and upselling products, services, and policies Educating customers on various products, services, and communication channels Completing administrative tasks to update internal systems Experience and skills required: Experience in customer service within financial services, hospitality, and retail industries Dedicated to providing outstanding customer service Enthusiastic about meeting new individuals and fostering connections Collaborative team player with a "one-team" approach across various channels Possess excellent verbal and written communication skills Capable of delivering exceptional customer service in both face-to-face and telephony settings Flexible and adaptable to accommodate evolving business needs and priorities Sales and upselling experience is advantageous. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
PERMANENT OPPORTUNITY BELOW: Please apply by sending me your most up to date CV Job title: Customer Service Executive Hours: Mon - Friday Full time Hybrid working 2 days WFH & 3 days office based Location: Trafford Park Salary: £25,000p/a Permanent Principal responsibilities and accountabilities Accurately set up customers and orders on system, completing call logs and reports Deal with all customer issues/ queries/ requests for product and service information promptly, efficiently and courteously, ensuring appropriate follow-up is completed where required Manage out of stock items by communicating with purchasing and advising customer accordingly. Offering suitable alternatives where possible. Maintain effective communications and good working relationships with all internal and external teams, particularly operations, sales, stock control and credit control to ensure maximum customer service levels are achieved. Support with the onboarding of customers onto Web ordering Study reports, complete gap analysis on customer accounts, and constantly review customer trends with a view to identifying ways to increase sales and margin such as product switches to own brand, special offers etc. Person specification Qualifications, skills, and competence Good communication skills Computer Literate, numerate Self-motivated team player with great attention to detail Previous experience within customer account management / customer relationship management / customer service role The ability to work on your own and manage your time whilst being an effective team member Ability to build and maintain customer relationships Benefits 25 days holiday plus bank holidays 4x Life Assurance Pension scheme Sick Pay Cycle to work scheme Employee Assistance Programme #CPProfessional The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.