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THE OPPORTUNITY: Macildowie are currently recruiting for a Customer Service Coordinator working for a business based in Loughborough. In this role you will be the main point of contact for all customers via email and telephone. You will be required to deal with order processing, handling enquiries and dealing with customer complaints in an efficient and friendly manner. This is a permanent, full time position THE ROLE & YOUR RESPONSIBILITIES: To take incoming calls from customers via telephone, fax and email. To ensure orders and sample requests are processed immediately. To liaise with the Commercial Department with regard to out of stock items or 'specials'. To advise customers of any delays or problems and continue to keep them informed. To advise the Accounts Department and Sales Managers of any discrepancies on credit limits. To inform Team Leader of any issues affecting Customer Service. To maintain any paperwork/filing on a daily basis. To adhere to all general office procedures. To investigate all credits and returns fully and action where necessary. To report all quality failures by warehouse or external carriers promptly via the correct procedures. To keep up to date all information held on the country profiles for shared use. To produce export documentation where necessary To dispatch all sampling materials following new launches as instructed by the Sales Managers. To inform Sales Manager of any additional sampling needs of the customer. To provide sales information to the Sales Managers as requested. To obtain a good working knowledge of all export markets by working closely with other members of the team To provide assistance and support to any member of the team as and when requested. To provide assistance in other areas of the customer services department, and be fully aware of all customer service procedures. Take ownership to learn and improve product knowledge. EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: Fluent German and English. Excellent written and verbal English skills. Experience and thorough understanding of exporting products to overseas markets (shipping etc) including the production of export documentation Strong computer literacy in MS Office 1yr min export Customer Services experience. Able to multi-task See tasks to conclusion Organised Pro-active and a team player Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
Supply Chain Coordinator - Permanent Salary - up to £30k Location - Loughborough Hours - Monday - Friday 37 hours Supply Chain Coordinator / Sales Order / Procurement / Production / Insulation / Render / Construction / Loughborough / LE11 / Permanent The Recruitment Group is working with a leading manufacturer and supplier of external render and insulated render systems for the New Build, Refurbishment, and Energy Efficiency sectors, based in Loughborough, supplying systems throughout the UK. Purpose of the Supply Chain Coordinator role: Our client is looking for a Supply Chain Coordinator to manage the company procurement and production operations as well as support the Sales/Purchasing Administrator team. The role will also involve working very closely with the Logistics Scheduling function to ensure the increasing demands of the nationwide customer base are serviced in an exemplary manner. There is an opportunity for progression as the company has large growth plans. Main duties and responsibilities of a Supply Chain Coordinator: Ensuring the provision of the highest quality of customer service, including interacting with customers, addressing inquiries, and effective handling of complaints, working with the Quality team to outline preventative action to identify trends and action plans for prevention of reoccurrence. Manage all aspects of component and raw material sourcing. Manage production scheduling to meet order demand. Manage and develop all associated processes involved in meeting date & time critical customer and procurement needs. Close liaison and interface with Logistics function. Comply with all relevant Health & Safety Legislation Review and implement measures to maximise efficiency and minimise cost / overhead. Motivate and oversee the team to carry out day-to-day operations and agreed processes. Working closely with all other departments to ensure smooth and efficient running of the function. Instigate, manage, and attend production meetings, management meetings, customer-specific meetings etc. Provide clear, detailed reports of ongoing operations and planning as required to the Logistics Director. Experience/knowledge requirements for a Supply Chain Coordinator: Previous experience in a successful customer service and/or procurement function may be an advantage. Sound knowledge of Microsoft programmes including Outlook, Excel, and Word. Knowledge of SAGE 200 (or other similar software) would be advantageous however full training would be provided. Ability to work under pressure of time constraints. Ability to show leadership qualities. Ability to plan and prioritise workloads accordingly, experienced in multi-tasking in a fast-paced environment. Ability to manage multiple short and long-term tasks and projects. Process-driven and highly organised with excellent attention to detail. Strong verbal and written communication skills and the ability to communicate effectively with a range of internal and external stakeholders. Please contact Amy @ The Recruitment Group on the contact details provided.
Job Role: Booking Coordinator Length: 2-3 months Working Pattern: Full Time, Mon-Fri 9am-5pm Are you a highly organised and enthusiastic individual looking to make a difference? We have an exciting opportunity for a Booking Coordinator to join our client's team in the healthcare sector. If you have strong data entry and customer service skills, then this role could be perfect for you! Responsibilities: Handling incoming calls and answering queries from patients, doctors, and other healthcare professionals. Completing various administrative tasks assigned by doctors, such as writing letters and booking in patients. Entering and updating data accurately in the system. Utilising Excel to track and organise information effectively. Providing exceptional customer service and ensuring a positive experience for all patients. Collaborating with the wider team to ensure a smooth and efficient booking process. Requirements: Exceptional customer service skills, with the ability to communicate effectively and empathetically. Strong data entry skills with a keen attention to detail. Excellent organisational and multitasking abilities. Proficiency in Microsoft Excel. Previous experience in a healthcare setting using Systm One would be advantageous. Why work with Adecco: 20 days annual leave 8 days bank holiday Perks at work - Discount vouchers portal and points to spend Support program with 24/7 helpline Eye care vouchers Competitive pension scheme Don't miss out on this fantastic opportunity to join a dynamic and supportive team. Apply now and take the first step towards a rewarding career as a Booking Coordinator in the healthcare industry! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Forde Recruitment are currently recruiting a Customer Relations advisor on behalf of our Global Automotive client in Bruntingthorpe. The Customer Hub is accountable for the delivery of customer service excellence to our clients customers across our portfolio of products and services, ensuring full delivery of contractual obligations including achieving KPI's, management of day-to-day process and reporting requirements. Scope of Role: The Account Co-ordinator is responsible for carrying out a range of administrative tasks to support both customer and business objectives, aiding the retention of customer relationships, through ensuring mutually agreed business objectives and service level agreements are achieved. This role also is responsible for providing an escalation point for issues raised/observed and support with the resolution. Objectives for Role: Communicate effectively with internal and external stakeholders always. To act as an escalation, point for customers and to act as a conduit between the Sales team and/or Operations. Produce vehicle updates and reports for centralised accounts. Co-ordinate and monitor movements of vehicles. Compile and distribute internal and external reports. Receive, process, and monitor collection requests from our vendors, ensuring that all vehicles are collected within each account designated timeframe. Responsible for maintaining and updating all systems for centralised accounts. Develop and maintain relationships with internal customers and colleagues working together to identify and improve service delivery. Attend review meetings / conference calls as required. Ad-hoc duties or tasks as and when required to support the relationship management and retention of customers. Skills, Knowledge and Experience: Specific skills, knowledge and experience required to be able to successfully deliver the role: Excellent communication and customer service skills with the ability to speak with confidence to a range of customers at all levels Great interpersonal skills with the ability to build relationships with various internal and external customers across all levels Strong Excel skills and a good working knowledge of Microsoft Office packages Attention to detail with a focus on quality and service Demonstrates good business acumen Self-driven and self-motivated Excellent interpersonal skills and able to work at all levels Able to identify sales opportunities Able to manage and prioritise workload Flexible with the ability to embrace change quickly Ability to work in a fast-paced environment and to tight deadlines This vacancy is being advertised on behalf of Forde Recruitment Ltd who are operating as an Employment Business. Unfortunately, due to the high volumes of applications we are currently receiving, we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion and continue to search on our website for additional opportunities.