The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets.
Role Purpose
Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally.
The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
The role holder will receive and resolve straightforward queries from employees/managers or schools/external customers, as referred by 1st Line; and assist the team to develop and maintain appropriate systems and processes.
The role holder will create, maintain and process documentation, records and data to agreed procedures and standards.
To perform accurate and timely employee administration and transaction processes using systems (unit 4) where appropriate, to agreed standards and targets.
Support Site Manager in monitoring, managing and coordinating all site level resources to ensure an increase in operational productivity and improved quality of service provided.
Ensure service delivery meets defined key performance indicators whilst driving best practice and continuous improvement in cost control and productivity.
General
Taskmaster Resources is on the lookout for an Assistant Operations Manager to be based from our clients Esher site.
Support Site Manager in monitoring, managing and coordinating all site level resources to ensure an increase in operational productivity and improved quality of service provided.
Ensure service delivery meets defined key performance indicators whilst driving best practice and continuous improvement in cost control and productivity.
General
Taskmaster Resources is on the lookout for an Assistant Waste Plant Manager to be based from our clients Dorking site.
As the Administrator within the Service Department you will be using the CRM system Salesforce, this is the system where the client manages the maintenance tickets of the ticket vending machines.
In this role you would be supporting both new and existing customers with queries and provide ongoing support, this role requires someone with a positive attitude and a passion for providing an excellent service to all customers!
Our client who is the UK market leader in their industry are looking to recruit a Customer Service Advisor on a temp to perm basis.
Duties
Dealing with a high volume of inbound and outbound calls.