As the Service Manager will own and deliver medium scale services or will take responsibility for part of a large service under the direction of a senior delivery manager, to client and cost, risk, quality and service performance targets.
Typically these services will include systems; applications, technical infrastructure, business process and IT service provision, using multiple delivery channels.
As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
With a mission to foster compliance, resilience, and success, we take pride in being the go-to partner for businesses navigating the complexities of regulatory landscapes.
William Martin, part of the wider Software, Risk and Compliance Group, are at the forefront of revolutionising health and safety compliance solutions.
The Neighbourhood Service manager is responsible for driving performance improvements in customer experience, ensuring value for money and improving customer satisfaction through developing safe and harmonious neighbourhoods that address the needs and concerns of our customers.
This role delivers key objectives and operational management of our core landlord service.
The Neighbourhood Manager monitors compliance with housing and tenancy law, regulation and good practice, ensuring open, transparent and fair services are provided; taking into account the diverse needs of our customers.