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Our client is seeking a dedicated and experienced Service Manager to lead a Mental Health Service in Shrewsbury. The service provides crucial step-down support from mental health rehabilitation to offering housing-related supported accommodation to customers. The service focuses on helping customers develop the skills and resources necessary to live independently, manage and sustain a tenancy, and prepare for a transition to independent living. Key Responsibilities: Oversee the day-to-day management of the service, ensuring a professional atmosphere and the highest standards of care and support. Ensure the smooth operation of the service, adhering to policies, procedures, standards, and protocols. Represent the service and organization at local and wider meetings, liaising with internal and external agencies to optimize care and support progression. Manage complaints from customers, relatives, stakeholders, and others effectively. Coordinate all aspects of service delivery, ensuring the general well-being of customers. Collaborate with relevant management teams to achieve the organisation's businessobjectives and contribute to future growth strategies. Maintain accurate and up-to-date records for customers, staffing, financials, and other service-related areas. Ensure compliance with all internal and external regulations, and continuously improve health and safety measures for customers, stakeholders, and staff. Complete monitoring and regulatory returns, adhering to policies, LA and CCG contract standards, and principles of Quality and Continuous Improvement. Deliver care and support in accordance with NSF and NICE guidelines and evidence-based practices. Undertake additional duties as required to meet the needs of the service. About You: Experience in a mental health setting, including crisis intervention and prevention. Proven experience in managing, supporting, and motivating a staff team. Skilled in budget preparation and management. Demonstrated ability to work in partnership with other agencies and build positive relationships with key stakeholders and regulators. Strong planning and organisational skills. Experience in reviewing, monitoring, and evaluating care and support delivery. Ability to lead and manage a team to deliver outcomes for customers. Excellent workload and priority management skills. Commitment to valuing diversity and promoting equality of opportunity. Benefits: 34 days of annual leave, with the option to purchase up to 5 additional days. Birthday leave. New Home leave. Life assurance (3 x salary). Employee Assistance Programme. Employee Wellbeing Programme. Flexible working options. If you are passionate about making a difference in the lives of those transitioning from mental health rehabilitation to independent living, we would love to hear from you.