Our client is seeking a dedicated and experienced Service Manager to lead a Mental Health Service in Shrewsbury. The service provides crucial step-down support from mental health rehabilitation to offering housing-related supported accommodation to customers. The service focuses on helping customers develop the skills and resources necessary to live independently, manage and sustain a tenancy, and prepare for a transition to independent living.
Key Responsibilities:
- Oversee the day-to-day management of the service, ensuring a professional atmosphere and the highest standards of care and support.
- Ensure the smooth operation of the service, adhering to policies, procedures, standards, and protocols.
- Represent the service and organization at local and wider meetings, liaising with internal and external agencies to optimize care and support progression.
- Manage complaints from customers, relatives, stakeholders, and others effectively.
- Coordinate all aspects of service delivery, ensuring the general well-being of customers.
- Collaborate with relevant management teams to achieve the organisation's businessobjectives and contribute to future growth strategies.
- Maintain accurate and up-to-date records for customers, staffing, financials, and other service-related areas.
- Ensure compliance with all internal and external regulations, and continuously improve health and safety measures for customers, stakeholders, and staff.
- Complete monitoring and regulatory returns, adhering to policies, LA and CCG contract standards, and principles of Quality and Continuous Improvement.
- Deliver care and support in accordance with NSF and NICE guidelines and evidence-based practices.
- Undertake additional duties as required to meet the needs of the service.
About You:
- Experience in a mental health setting, including crisis intervention and prevention.
- Proven experience in managing, supporting, and motivating a staff team.
- Skilled in budget preparation and management.
- Demonstrated ability to work in partnership with other agencies and build positive relationships with key stakeholders and regulators.
- Strong planning and organisational skills.
- Experience in reviewing, monitoring, and evaluating care and support delivery.
- Ability to lead and manage a team to deliver outcomes for customers.
- Excellent workload and priority management skills.
- Commitment to valuing diversity and promoting equality of opportunity.
Benefits:
- 34 days of annual leave, with the option to purchase up to 5 additional days.
- Birthday leave.
- New Home leave.
- Life assurance (3 x salary).
- Employee Assistance Programme.
- Employee Wellbeing Programme.
- Flexible working options.
If you are passionate about making a difference in the lives of those transitioning from mental health rehabilitation to independent living, we would love to hear from you.