As BES Utilities continues its exciting growth within its IT department in 2024, we have a newly created position available for an Application Support Analyst to join our growing IT shared services team, based within our offices in Trafford Park, Manchester with some travel to our Fylde Coast offices when required.
As BES Utilities continues its exciting growth in 2024, we have a new and exciting position available for an IT Service Delivery Manager to join our growing IT shared services team, based within our offices in Trafford Park, Manchester with travel to our Blackpool offices essential on a weekly basis.
Reporting to the IT Director, the position is a key role within the group department as you will oversee the day to day 'Core' and 'Desktop' IT activities overseeing of a small team of 1st and 2nd line technicians.
Lead the 24/7 service desk team, managing incidents, requests, and problem resolution.
General
We seek a Service Desk Manager to lead a 24/7 service desk team, ensuring efficient handling of service requests and incidents while maintaining high customer satisfaction and meeting SLAs.
Liberty has an exciting opportunity for a Performance & Change Manager to join our team, based in Salford.
You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a competitive salary, plus Company Car/Allowance & Excellent Benefits!
The strength of our organisation lies in the quality of the people we work with.
Co-ordinating an end to end Service Assurance (Service Design and Transition) processes.
You will be responsible for work ensuring that new and changed IT Services have a complete Service Design Package, and that it meets the agreed Service Transition and Operational Readiness measures, which includes creation of artefacts such as runbooks, configuration of ITIL service support processes, support and RACI models, Disaster Recovery plans, and the completion of knowledge transfer.
Prestigious opportunity for a Service Transition & Design Analyst to join our pioneering digital transformation.
Are you a ServiceNow Project Manager who is looking to join a start-up, specialising in enterprise-scale ITSM implementations and digital transformations.
They have already written deals with a wide range of clients across both the private and public sector and are currently seeking a dynamic and experienced ServiceNow Project Manager to join their team and drive our ServiceNow projects to success.
Specifically, we will be supporting the end-to-end customer journey, right from the moment they are looking to open an account with the provider, to the time they need to get in touch to make any amendments or close an account.
Following a successful contract win in late 2023 from one of the UK's largest and most trusted financial service providers, we will provide both contact centre and administrative solutions to help assist its 25 million customers.