1st/2nd Line Service Desk Technician - £24K - £28K
We are excited to offer an outstanding opportunity for a proactive and enthusiastic 1st Line Service Desk Technician with experience in a fast-paced service desk environment.
In this role, you will be essential in providing comprehensive technical support to internal staff and the IT team, ensuring issues are managed, monitored, and resolved efficiently and within established standards.
We have an opportunity available for a Service & Installation Engineer to join our team in the Manchester area.
Monmouth Scientific Limited (MSL) is a market leading UK based manufacturer of clean air solutions (Filtration Fume Cabinets, Biological Safety Cabinets, Laminar Air, and ISO Class Cleanrooms) for a diverse market base including laboratory, research, pathology, forensics, pharmaceutical, electronics and aerospace.
You will join us on a full-time, permanent basis and in return you will receive a competitive salary.
Just Recruitment is working with a market leading manufacturer, looking to recruit a Field Service Engineer to cover the Manchester/Bolton/Preston/Chester areas and surrounding.
The key purpose of this role is to be responsible for the installation, commissioning, service, repair, breakdown and maintenance of their range of equipment in various medical environments.
Key duties
Installation, commissioning, maintenance, and fault finding of a wide range of different.
We are now looking for a 2nd Line Support Engineer to handle escalations from the Service Desk Team.
You will be collaborating with third parties to resolve issues, standardise, and automate processes, and formalising procedures for efficient service delivery.
What you'll do
Be responsible for 2nd Line support, both in person and remotely via MS Teams, telephone, and remote access tools.