We seek a Service Desk Manager to lead a 24/7 service desk team, ensuring efficient handling of service requests and incidents while maintaining high customer satisfaction and meeting SLAs.
Key Responsibilities
Lead the 24/7 service desk team, managing incidents, requests, and problem resolution.
As BES Utilities continues its exciting growth in 2024, we have a new and exciting position available for an IT Service Delivery Manager to join our growing IT shared services team, based within our offices in Trafford Park, Manchester with travel to our Blackpool offices essential on a weekly basis.
Reporting to the IT Director, the position is a key role within the group department as you will oversee the day to day 'Core' and 'Desktop' IT activities overseeing of a small team of 1st and 2nd line technicians.
Benjamin Edwards has a fantastic opportunity for a strong customer facing Service Manager to take overall responsibility of the after-sales department for an innovative design and manufacturing company.
This is a newly formed role offering an experienced manager with production manufacturing experience the opportunity to progress their career in an award-winning business.
This is a key role within our Management Team as the Technical Services Delivery Manager you will be involved in managing a Technical Services Team (currently 12) and provide effective project planning for jobs/projects.
You will be responsible for ensuring a high-quality level of service is consistently delivered to all our customers and be able to identify and solve issues as part of the Management Team.
With excellent communication skills, you need to be an all-rounder who is driven by customer service.
We are seeking a Service Manager who will serve as a pillar of integrity for our client, maintaining competence through ongoing management training to update knowledge and skills.
In this role, the Service Manager will oversee the accurate and timely submission of payroll information, petty cash, DBS payments, and timesheets to meet deadlines.
In this role, the Service Manager will oversee complex care services, ensuring compliance with company policies and regulatory requirements, with a focus on achieving 100% audit compliance.
As BES Utilities continues its exciting growth within its IT department in 2024, we have a newly created position available for an Application Support Analyst to join our growing IT shared services team, based within our offices in Trafford Park, Manchester with some travel to our Fylde Coast offices when required.