Our client is on the lookout for an experienced and dedicated Team Manager to join their dynamic team in Sheffield. If you are passionate about leading teams to success and delivering exceptional service, we want to hear from you! Our client is one of Europes most trusted outsourced servicers and purchasers of consumer and business loans.
Key Responsibilities:
- Lead and Motivate: Manage, motivate, and inspire the team to achieve outstanding results.
- Performance Analysis: Monitor and analyse day-to-day performance, ensuring all key performance indicators are met effectively.
- Development and Coaching: Identify developmental needs within the team and implement improvement plans. Celebrate individual successes and encourage Team Leaders to reach their full potential.
- Strategic Reporting: Provide strategic analysis and reporting for senior management to guide decision-making.
About You:
- Team Player: Value a positive team culture and the importance of having fun while working.
- Detail-Oriented: Accuracy is essential in following procedures and providing advice.
- Decision Maker: Make sound, timely decisions that benefit both the team and the business. Support the team through changes, listen to feedback, and overcome objections.
- Goal-Oriented: Demonstrate a proactive, can-do attitude and go the extra mile daily.
- Developer: Focus on developing your team's skills, knowledge, and behaviors through effective coaching.
- Communicator: Confidently influence and build authentic relationships at all levels with exceptional communication skills.
- Organised: Work quickly, accurately, and efficiently, meeting tight deadlines.
- Professional: Conduct yourself professionally and be passionate about providing great service and support to the business.
Work Experience and Qualifications:
- Experience: Previous Team Leader or management experience in a contact or service center environment.
- Skills: Excellent communication skills (both written and verbal), problem-solving abilities, and creative thinking.
- Management: Strong time management skills and the ability to prioritise both your workload and your team's.
Additional Details:
- Hours: 37.5 hours per week
- Grade: Grade 1 Team Manager
Benefits
25 days holiday + bank holidays + a Birthday Day off! (pro-rata for part-time) Discretionary annual performance bonus scheme Purchase additional holiday scheme of up to 5 days Pension Scheme - 8% total pension contributions Employee Assistance Programme for you and your family, including virtual GP service, counselling, get fit programmes and more Life assurance (4 x annual salary) Season Ticket Travel Loans Enhanced Maternity and adoption pay Voluntary employee benefits such as Dental and Health Plans, Gym Discounts, Restaurant Discounts, Will writing services Discounts and cashback on thousands of retailers Friendly, relaxed atmosphere with modern facilities Social events during the year, regularly fundraise for our chosen charities, and have recognition schemes in place that reward our employees for being great team members Learning and Development opportunities to help you progress in your career