Are you the kind of dynamic leader who thrives on motivating, developing, and managing people in a challenging, fast-paced and rewarding customer service environment?
Are you passionate about delivering excellent customer services?
We have an exciting opportunity which has arisen for a Service Manager to join our Large dealer group.
Within this role you shall be responsible for overseeing the service department within the depot, providing support and assistance with the aid of the Workshop Controller.
Our major financial services client is seeking a Customer Service Team Manager to lead a team of customer service officers and deliver an exceptional customer experience across multiple contact channels.
The ideal candidate will be an experienced leader with a passion for driving customer service excellence, supporting team development, and ensuring operational efficiency.
Job Purpose
To manage a team of customer service agents, ensuring best-in-class service, timely resolution of customer queries, and continuous process improvement, while meeting KPIs and maintaining compliance with regulatory standards.
Tuesday 6am to 12pm, Wednesday to Friday 6am to 1pm & Saturday 7am to 4.30pm (36 hours per week).
Thursday, Friday 9am to 6pm & Saturday, Sunday 8am to 6pm (36 hours per week).
General
Our International department delivers to approximately 130 countries globally, with expanding teams located in our contact centers in Leicester, London, Manchester, Poland, and Pune.
Posted by Page Personnel Secretarial & Business Support • £40K/yr to £44K/yr
A Service Manager is required to lead and manage a team of technicians within the customer service department of a reputable logistics distribution and supply chain company in Burton on Trent.
The role involves handling technical queries, improving customer satisfaction, and managing day-to-day operations.
This is a large-scale organisation within the logistics distribution and supply chain industry.
Posted by Pembrook Resourcing • £35K/yr to £45K/yr
The successful candidate will take leadership and management of the service team for this well-established centre, your key objective will be to drive the performance of the service department in order to ensure that excellent customer service is provided, and all financial targets are achieved.
Pembrook Resourcing are currently recruiting on behalf of their client a service manager to join their busy aftersales team.
As a IT Service Desk Manager you will develop the existing IT Service Desk Team of 10 and own responsibility for all internal IT Services / IT Change Management / System processes and applications.
My client within financial services, based in Surrey is looking to recruit a IT Service Desk Manager.