The clients customers are predominantly single homeless aged between 18 60 years and may have support needs including mental health, physical health, substance misuse, offending.
Monitor and manage team work flow and resource allocation ensuring team workload is processed in accordance with SLAs, internal and external deadlines and to quality standards.
Direct, manage train and support the Client Associate Team to deliver high quality performance, in line with business and departmental aims.
Identifying areas for improvement and assisting with training and development of individuals to fill performance and skill gaps.
The role includes overseeing holistic assessments, creating personalized housing plans, and providing timely interventions to minimize reliance on statutory and crisis services, such as emergency and temporary accommodations.
To ensure the delivery of a high-quality, customer-focused housing options service for households approaching Lewisham as homeless or in housing need.
This involves managing a comprehensive advice and assessment service to determine the council's duties under the Housing Act 1996 and the Homelessness Reduction Act 2017.
Posted by IQ Talent Solutions • £500/day to £525/day
General
The Service Management Specialist will play a key role in ensuring the successful design, transition, testing and implementation of service management components, with a focus on the non-digital elements of the service.
Service Managment Specialist - Central Government - £500 - £525 a day - 4 month initial contract - Outside IR35 - (remote with travel to UK offices)
Service Operating Model (SOM) and Service Management Handbook Development
Collaborate with digital and operations teams to develop the Service Operating Model and Service Management Handbook.
Monitor and manage team work flow and resource allocation ensuring team workload is processed in accordance with SLAs, internal and external deadlines and to quality standards.
Direct, manage train and support the Client Associate Team to deliver high quality performance, in line with business and departmental aims.
Posted by Osborne Appointments • £12/hr to £12.25/hr
OA are currently recruiting for a Call Centre Team Lead to join a reputable business that has a portfolio of clients across FMCG, Financial Services and leading brands.
Monday Friday 8am 9pm; Saturday 8am 7pm
This role will be based in their Edgware offices on a temporary to permanent basis.
As part of the Service and Maintenance Team, you will be responsible for making sure the equipment on loan to service users is kept well maintained and functions accordingly by booking in maintenance visits.
A fantastic opportunity has arisen for a Customer Service Administrator to join my clients Service and Maintenance Team.
The role is very rewarding with an opportunity to become a permanent member of the team after 3 months.