Organise and co-ordinate support from external agencies to ensure effective multi-agency meetings within the team.
General
In this role, you'll provide high quality administrative support to the work of a team, so the team can deliver its statutory and legislative duties and requirements.
You'll promote, deliver and embrace our values - child focused, honest and respectful, improving constantly, looking ahead and delivering together - to your team and peers to help deliver our vision of making our children safe, secure and successful.
Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally.
The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
Work Context
The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets.
The General Manager will be managerially accountable to the Director of Children's Services and will lead all aspects of the day-to-day operational management of the Children and Young People mental Health Community Services with a responsibility for ensuring good clinical outcomes across the range of services.
The post holder works in partnership with the Head of Nursing and Clinical Leads for Mental Health Children's Services to ensure the delivery of high-quality, cost-effective patient care within resources available.
To deputise for the Team Manager as and when necessary and to assist in the execution of all managerial functions relating to the smooth running of the social care teams in Targeted Support.
To assist Team Managers in supervising and supporting Social Care staff, to provide a range of family support services for children in need, including those in need of protection, children looked after, those subject to public care proceedings and where directed by the court those subject to private care proceedings.
To oversee and quality assure complex Parenting Assessments requested by social care teams.