The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
We're on the lookout for a dynamic individual to lead our exceptionally talented client support administrative team.
Join our vibrant team, where we believe in the power of people to drive success.
Picture yourself in a client-focused environment, where every day brings new challenges and opportunities for growth, where you'll inspire and motivate a talented group of individuals, fostering a culture of collaboration and excellence.
The purpose of the Team Leader role is to take responsibility for setting the standard and leading the team to deliver an exceptionally high professional standard of service.
Purpose of the Role
To offer exceptional Customer Service to customers, retailers, and visitors.
Lead officer responsible for the administration of the Local Government Pension Scheme, including managing the implementation of relevant legislative changes.
Assist the Head of HR Operations in the management of the £30m (annually) pensioners' payroll.
Assist the Head of Treasury and Pensions in managing and the £65m Pension Fund income and expenditure budget.
New opportunity available for an experienced and friendly Team Leader to join a growing team.
The role is accountable and responsible for up to 100 designated accounts, ensuring timely, accurate billing and specialist debt management across all client accounts and will have up to 5 employees, reporting directly to the Team Leader.
ROLE
Lead regular client meetings to gain feedback on service levels.