Are you a dedicated and passionate customer service Guru eager to take the next step in your career? A fantastic opportunity to build a long-lasting career within an established, local business has arisen. The focus of this position is to support management and the wider team with an effective running of the customer service division!
Duties within the role will include:
Overall management and supervision of Calls both inbound and outbound
Ensuring the team answer customer emails promptly and effectively
Updating the internal system activity
Day to day running ad management of the customer support team
Acting as first point of contact for any escalated issues
Have a strong understanding of the company strategy to ensure the improvement of customer service division
Update and review the responsibilities of the department
Have a great understanding of the customer journey to improve efficiency of division
Weekly analysis of customer calls
Promoting company values
Support management with the analysis and monitoring of customer complaints
Checking reviews via social media
Work towards targets and coordinate internal teams
The ideal candidate will have:
3+ years of experience in a team leader title
Experience customer analysis
Excellent communication skills
Have excellent problem-solving skills
Strong verbal and written communication skills
In return our client offers hybrid working and competitive benefits including free parking. Please apply for more information on this great opportunity!