The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
We're on the lookout for a dynamic individual to lead our exceptionally talented client support administrative team.
Join our vibrant team, where we believe in the power of people to drive success.
Picture yourself in a client-focused environment, where every day brings new challenges and opportunities for growth, where you'll inspire and motivate a talented group of individuals, fostering a culture of collaboration and excellence.
I'm looking for an experienced ServiceNow Team Leader / Scrum Master to join a leading consultancy that delivers technical innovation and digital transformation in the Public Sector.
You must have a proven track record in ServiceNow.
Due to the nature of the role you will need to hold valid SC clearance or be willing and able to undergo the clearance process.
We are currently recruiting for one of the UK's Leading FMCG companies who are looking for a Service Delivery Team Leader.
It's an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital E-commerce, they offer an outstanding experience for users by making their services/products easily accessible online, anywhere, anytime and on any device!
New opportunity available for an experienced and friendly Team Leader to join a growing team.
The role is accountable and responsible for up to 100 designated accounts, ensuring timely, accurate billing and specialist debt management across all client accounts and will have up to 5 employees, reporting directly to the Team Leader.
ROLE
Lead regular client meetings to gain feedback on service levels.
We are seeking a Team Leader to join an East London Drug and Alcohol Service.
This is an exciting new opportunity, to work flexibly and creatively as a member of our multidisciplinary team to determine what is required to make the greatest positive impact on everyone who is referred to the programme.
Responsibilities
Overseeing a team of employees and managing performance, sick leave, supervision (including reflective practice), and ensuring that employees adhere to internal and external policies that are relevant to their positions.