The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
The Customer Services Team Leader will be responsible for overseeing the team's performance which will include planning, coordinating, coaching and developing plans to achieve the departments targets.
An exciting opportunity has arisen for a Customer Service Team Leader to join an established team on a full-time, permanent basis.
The successful candidate will ideally have experience working within a supervisory role, leading a team.
As the Team Leader you will oversee supervisors and domestics, take responsibility for staff and employee management, raise vacancies with the local housing team and manage budgets.
I am pleased to be working on a regional Team Leader role on behalf of a distinguished client who provide housing facilities across Scotland.
My client's priority is providing the highest level of service to their customers.
We're on the lookout for a dynamic individual to lead our exceptionally talented client support administrative team.
Join our vibrant team, where we believe in the power of people to drive success.
Picture yourself in a client-focused environment, where every day brings new challenges and opportunities for growth, where you'll inspire and motivate a talented group of individuals, fostering a culture of collaboration and excellence.
My client based in St Ives Cambridgeshire are currently recruiting for a Customer Service Team Leader to join their team on a permanent basis offering a salary of £28-33,000, depending on experience.
The position is full-time, with a 37.5-hour workweek.
Core hours are 7.5 hours per day, between 8:00 AM and 5:30 PM.
As a Customer Service Team Leader, you will be responsible for leading and motivating a team to deliver exceptional customer service within the retail industry.
You will also be tasked with managing customer inquiries and complaints to ensure customer satisfaction.
This organisation is a renowned player in the retail industry with a workforce of over a thousand employees.