As a Customer Service Team Leader, you will be responsible for leading and motivating a team to deliver exceptional customer service within the retail industry. You will also be tasked with managing customer inquiries and complaints to ensure customer satisfaction.
Client Details
This organisation is a renowned player in the retail industry with a workforce of over a thousand employees. They have a significant presence in Bradford and are committed to delivering superior products and services to their customers. The company thrives on teamwork and is known for its strong customer service department.
Description
- Lead and motivate the customer service team to deliver excellent customer service.
- Manage customer inquiries and complaints, ensuring swift resolution.
- Implement customer service policies and procedures.
- Coordinate with other departments to improve overall customer satisfaction.
- Develop team members through coaching and performance management.
- Prepare reports on customer service metrics for management review.
- Identify opportunities to enhance the customer service experience.
- Ensure compliance with company standards and industry regulations.
Profile
A successful Customer Service Team Leader should have:
- Proven experience as a team leader or supervisor in customer service.
- Strong understanding of customer service procedures and best practices.
- Excellent leadership and motivational skills.
- Strong problem-solving abilities and a customer-oriented approach.
- Exceptional communication and interpersonal skills.
Job Offer
- A competitive annual salary ranging between £30,000 - £33,000.
- An inclusive and supportive company culture.
- Opportunities for professional growth and advancement.
- Standard holiday leave in line with UK regulations.
- A role where your leadership skills can make a real difference to customer satisfaction.