The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
The Customer Services Team Leader will be responsible for overseeing the team's performance which will include planning, coordinating, coaching and developing plans to achieve the departments targets.
An exciting opportunity has arisen for a Customer Service Team Leader to join an established team on a full-time, permanent basis.
The successful candidate will ideally have experience working within a supervisory role, leading a team.
An Estate Service Team Leader is required to contribute to the smooth functioning of the estate, including line management of Operatives, carrying out operational cleaning duties and the allocation of works as directed by the Managers and Assistant Director of Technical Resources according to the priorities and policies.
As Estate Service Team Leader, your responsibilities will include
Providing day-to-day leadership, line management and support for a team of Operatives ensuring that they operate flexibly and effectively, and are oriented towards meeting the needs of residents and other customers.
Managing the work of Operatives to maintain all areas of the estates in respect of caretaking, bulk refuse removal and minor repairs and maintenance work.
Looking for a meaningful leadership role in housing services?
As the Team Leader, you'll oversee a dedicated group of officers who are the first point of contact for individuals facing homelessness or housing threats.
To ensure top-notch customer care, acting with integrity and courtesy at all times.
The role of Customer Service Team Leader is a critical one, requiring the ability to inspire a team, resolve customer queries and complaints, and play an integral part in a highly regraded not-for-profit business in Walsall.
Our client is a not-for-profit business.
They employ hundreds of staff and service thousands of customers in the Walsall area.
Service Care Solutions are currently recruiting for a Team Leader to lead a team and provide high quality residential and dementia care for individuals of Preston.
We are looking for experience, reliable and trustworthy Team Leader who can positively lead a team and provide high quality care and support to adults residing in one of our brand-new services.
We're on the lookout for a dynamic individual to lead our exceptionally talented client support administrative team.
Join our vibrant team, where we believe in the power of people to drive success.
Picture yourself in a client-focused environment, where every day brings new challenges and opportunities for growth, where you'll inspire and motivate a talented group of individuals, fostering a culture of collaboration and excellence.
To lead a team of employees to provide domestic service to the contract, managing teams employed to ensure efficient and effective service provision in line with agreed service specifications.
About The Role
Monitor and report on the quality of the domestic services within the contract, to include innovation in service delivery.