About The Role
To lead a team of employees to provide domestic service to the contract, managing teams employed to ensure efficient and effective service provision in line with agreed service specifications. Monitor and report on the quality of the domestic services within the contract, to include innovation in service delivery. Aim to continuously improve the service delivery to the client.
You will be working Saturday and Sunday, 10:00 to 18:00, 15 hours per week, on a permanent, part-time basis.
Main Duties & Responsibilities of the Role
- To be the first point of contact for the management of OCS service delivery to clients.
- Demonstrate a responsive "can-do" attitude to the client, and end users.
- Responsibility for ensuring due compliance to the contract domestic specification
Quality of Service Delivery
Responsibility for quality performance on the contract with respect to Cleaning which will include but is not limited to:
- Maintain and monitor agreed quality systems, ensuring preventative and remedial actions are taken where necessary as laid down in the contract specification.
- By daily personal inspection, ensure that the scope of contract is being correctly delivered and that service standards are maintained and improved, taking remedial action where necessary.
- Manage and motivate the team to provide a quality, customer friendly service at all times, in line with the partnering ethos/culture.
- Ensure that the work schedules are regularly reviewed to ensure best value for money and efficient delivery of services to our client requirements.
- Monitor and report on performance & quality of service delivery. Monitor customer feedback and respond to customer comments.
Continuous Improvement
Adopt a pro-active, innovative approach in recommending improvements and changes to the service where considered to be cost effective, and ensure that this change is driven through the operation in a seamless and efficient manner.
To succeed in this role you:
Must have domestic experience as a team leader or similar
Must have a current DBS
Must have a full clean driving licence
About The Company
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.