A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months with permanent opportunities.
Key responsibilities are as follows
As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents.
A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months with permanent opportunities.
Key responsibilities are as follows
As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents.
Posted by Essential Employment • £18.52/hr to £23.03/hr
The purpose of this role is to deliver services for accessible transport requests via multiple channels including telephone, email, face to face and online service, adapting the service to the needs of the resident.
Ensuring digital inclusion and assisted support to complete applications and signpost or advise.
Report and monitor completion of household repairs for residents less able to do so and co-ordinate / deploy a handy person to provide a more accessible and tailored service.
Work as part of a specialist team working with older and vulnerable customers and as such be responsible for identifying ways to develop and continuously improve the service.
General
My client is looking for someone to deliver an enhanced tenancy and estate management service which continually improves the quality of life and satisfaction with services for older and vulnerable residents and maximises the opportunity to co-ordinate and work with key partners and stakeholders.