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Customer Care Coordinator Leicester - LE19 Temporary on going £11.50 - £13.50 per hour Full-time, Onsite Start ASAP The Professional Services Division at SF Recruitment seek a proactive Customer Care Coordinator to join a respected construction company. This temporary role is crucial for maintaining high customer service standards and ensuring smooth operations within the Customer Service Department. Key Responsibilities: - Adhere to company policies and procedures. - Resolve inquiries promptly and efficiently, ensuring follow-up until resolved. - Implement the company's Customer Care Policy. - Manage customer emails, address issues, draft correspondence, and maintain documentation. - Handle email correspondence professionally, escalating matters when necessary. - Log and resolve incoming calls accurately. - Collaborate with the Customer Care Manager to resolve defects and maintain records. - Provide administrative support, including managing correspondence and filing. - Liaise with subcontractors, manage maintenance requests, and oversee invoicing. - Coordinate with the Buying department for material procurement. Key Requirements: - Previous experience in a similar role is essential. - Proficiency in Microsoft Office suite. - Attention to detail. - Professional telephone manner. - Strong team player. - Experience in the construction industry preferred but not required. If you have the necessary skills and would like to be considered for this role, please send your CV to