Role Objective: The role is to provide a focal point of contact for Connection Services customers who operate within our clients footprint.
The role will include providing quotations, booking site visits, taking payment, raising numbers and co-ordinating the execution of the work programming.
This will require the post holder to be the single point of contact for a customer and to take them through each stage of the job, for which they will have full accountability and ownership.
To work with colleagues in the team to deliver excellent customer service and to continually improve service delivery.
The collections team carries out service charges collections and arrears escalation service within the leasehold services team.
Job Purpose
To provide a comprehensive support service within the Leasehold Services covering the full range of administration support activity and providing an efficient and effective Leasehold transactional service.