Rate: £18.90 PH
Contract: 10-12 months
Location: London, E16
Role Objective: The role is to provide a focal point of contact for Connection Services customers who operate within our clients footprint. The role will include providing quotations, booking site visits, taking payment, raising numbers and co-ordinating the execution of the work programming. This will require the post holder to be the single point of contact for a customer and to take them through each stage of the job, for which they will have full accountability and ownership.
Key Accountabilities:
- Receive and process the customer's initial enquiry
- Book surveyor site visits
- Raise, issue and manage customer's quotations
- Take payments
- Schedule and monitor all works into weekly programmes
- To safely and effectively schedule staff (direct and contractors) for the region.
- Monitor all works in the weekly programmes to ensure full utilisation of the resources and updating of scheduling tools
- Liaise with both operatives and contractors on any site issues
- Report and have constant communication with customers
- Taking and resolving telephone queries from internal and external customers.
- Take ownership of and support the investigation of customer complaints.
- To work as a team with other Business Services Administrators, Field Engineers to ensure staff are effectively scheduled and fully utilised.
Experience & Capabilities:
- Ability to work in a pressured environment as part of a highly focused team.
- An attitude for excellent customer service.
- Good telephone skills.
- Good level PC literacy, with the ability to learn and use a variety of systems with fast and accurate keyboard skills.
- Team working – The drive and ability to work co-operatively with others to achieve shared goals and optimise the contribution of all members of the team.
- Flexible attitude to work and working hours.
- Self-motivated, with a strong drive to succeed.
- Ability to build good working relationships
How to Apply:
- If you meet the qualifications outlined above, we want to hear from you.
Please note: This role is advertised by Morson Talent on behalf of our client. Only shortlisted candidates will be contacted.