OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services.
Hours per week: Monday to Friday - 08:30 - 16:30 - 40 hours per week
The company has a turnover of £1.5bn and operatesacross the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
The Digital Services Team are responsible for leading a wide range of operational & business processes across our UK and ROI digital platforms, ensuring that they operate effectively, deliver value and always enhance the customer experience.
We have a new opportunity to join our team and learn skills across our two main teams; Digital Product Setup and Digital Promotions & Events.
Join our distinguished client's team as a IT Service Delivery Manager.
Positioned at the forefront of the IT services and solutions industry, and headquartered in Nottingham, our client excels in the Education sector, prioritizing customer needs above all.
Renowned for their innovative strategies and strategic partnerships with leading vendors, they are dedicated to providing first-rate IT solutions.
This is an important role within the SSC where you'll be an integral member of the leadership team, responsible for leading a team of first-line managers who are responsible for the daily output of the department, you'll need to be motivated to drive operational efficiency and performance.
You will be responsible for ensuring a high standard of customer service and administration is provided at all times in order to maintain operational standards and to maximise revenue generation.
You have responsibility for the daily management of the Residence under the direction of the Operations Manager and via the Company's monitoring procedures.
A main focus of the role is ensuring that the residence runs efficiently and cost effectively in line with company policies and procedures.
In this second line support role in our growing Global Ecommerce and Mobile Apps support team, you will be responsible for investigating, resolving and escalating incoming customer incidents and requests.
"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home.
This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."
Ensuring all Service and/or support calls are processed correctly and ensure their timely completion within SLA
Responding to customers and assisting Service Engineers within the overall smooth operation of the department as well as:
Working within a busy service department the service coodinator will be responsible for ensuring operational functions are carried out in an effective and efficient manner.
As a Customer Support Administrator you will be responsible for processing permits, part management and subcontractor management in relation to delivering our customers scheduled activities.
A well-established business based in central Nottingham are looking for a Customer Support Administrator to join their growing team.
Communicating via customer portals, email and telephone.
My client is looking for an experienced Customer Service Administrator to join the team.
They now manage several fire and emergency systems for some of the UK largest hotel and pub chains.
A fantastic opportunity to join an independent company, that are becoming industry experts in the design, installation, commissioning and maintenance of fire safety, fire suppression and security systems.