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Telephone support to clients and engineers Friendly skilled team Extensive support and training provided This is a great opportunity for an experienced Service Desk Coordinator. Who is looking for a well established business, who are based in Olney, Milton Keynes. Please note due to the location of this business it is almost imperative that you have access to your own transport. As public transport links are not particular great. Service Controller : Job Description Overall objective Ensure that service requests received from customers are attended to promptly and in accordance with contracted obligations. To control the team of service and maintenance engineers such that their resources are deployed in an optimum and economical manner Reporting to The position of Service Controller reports to the Service Support Supervisor Key duties and responsibilities Receive service requests by telephone, email, from customers, ascertaining the details of reported faults in an accurate manner, and promoting the image of the company as a responsive organisation. To liaise with, monitor and organise the engineers working day to attend to reported faults, ensuring maximum cost effective use and deployment of resources. Where possible seek to resolve reported faults by telephone, liaising with technical staff as necessary, to avoid unnecessary engineer attendance. In conjunction with the Service Manager, or his delegate, ensure that requirements for preventive maintenance visits are undertaken. Maintain schedules of contracted maintenance work for relevant customers. Receive and action requests from engineers for replacement service stock ensuring items are ordered without undue delay and supervise the field engineering aspects of the service stock control procedures. Update the Service Mentor computer system (CASH) with accurate details of calls received and subsequent status and progress. To produce service statistical information and reports using the Mentor system on customer sites as and when required To prepare monthly chargeable service schedules in accordance with Company cut off dates. Report any serious or significant engineering, administrative or customer relationship issues to the Service Manager without delay Ensure that any Health and Safety issues relating to the service engineers are addressed and that information connected with safe systems of working is communicated to them.
As the Customer Service Supervisor, you will be an internal coordinator within the Customer Service department and responsible for developing and implementing communication strategies to inform, motivate, and engage customer service team. You will work closely with the team manager and other departments to ensure transparent and effective communication within the organization and external stakeholders. Client Details You will work for a global high end furniture company, who have a Central London office made up of a diverse, supportive and fun Customer Service team who speak many different European languages. This role will be a longe term temp role with a great potential to be made permanent. Description As the Customer Service Supervisor, you will need to: coordinate communication activities in collaboration with various departments of the company to ensure message consistency. Facilitation of downward communication: Ensuring the messages from CS manager to operational teams , Ensuring that strategic information and important updates are communicated clearly and in a timely manner. Facilitation of upward communication: Gathering feedback, suggestions, and concerns from CS teams to CS manager or other Services , thereby contributing to an open and transparent communication Report leaves and overtime to HR and EU manager Suggest prioritization and tasks dispatch to EU Manager when necessary Monitor and report daily work to EU Manager Evaluate teams strengths and weaknesses by being next to them and working with KPIs associated Escalation point of contact for Team, Customer or Sales Reps Communication with Retailers in cooperation with the Sales Team Regularly informs stakeholders of customer service updates (public holidays, lead times, stock-outs, etc.). Profile To be successful in applying to this furniture company ion London, you should have: Ability to manage multiple projects simultaneously in a dynamic environment. Strong organizational skills and attention to detail. Strong social skills (listing/ conflicts managements/multicultural environment) Quick to understand processes and fast learner. excellent written and verbal communication skills in English and German (French would be an extra) . very positive person promoting employee engagement, team cohesion. flexible and adaptable with a complex environment (strong temper/ pressure/ CS direct manager at distance) Job Offer You will be rewarded with an hourly rate of 23p/h-26p/h.