As the Customer Service Supervisor, you will be an internal coordinator within the Customer Service department and responsible for developing and implementing communication strategies to inform, motivate, and engage customer service team. You will work closely with the team manager and other departments to ensure transparent and effective communication within the organization and external stakeholders.
Client Details
You will work for a global high end furniture company, who have a Central London office made up of a diverse, supportive and fun Customer Service team who speak many different European languages. This role will be a longe term temp role with a great potential to be made permanent.
Description
As the Customer Service Supervisor, you will need to:
- coordinate communication activities in collaboration with various departments of the company to ensure message consistency.
- Facilitation of downward communication: Ensuring the messages from CS manager to operational teams ,
- Ensuring that strategic information and important updates are communicated clearly and in a timely manner.
- Facilitation of upward communication: Gathering feedback, suggestions, and concerns from CS teams to CS manager or other Services , thereby contributing to an open and transparent communication
- Report leaves and overtime to HR and EU manager
- Suggest prioritization and tasks dispatch to EU Manager when necessary
- Monitor and report daily work to EU Manager= Evaluate teams strengths and weaknesses by being next to them and working with KPIs associated
- Escalation point of contact for Team, Customer or Sales Reps
- Communication with Retailers in cooperation with the Sales Team
- Regularly informs stakeholders of customer service updates (public holidays, lead times, stock-outs, etc.).
Profile
To be successful in applying to this furniture company ion London, you should have:
- Ability to manage multiple projects simultaneously in a dynamic environment.
- Strong organizational skills and attention to detail.
- Strong social skills (listing/ conflicts managements/multicultural environment)
- Quick to understand processes and fast learner.
- excellent written and verbal communication skills in English and German (French would be an extra) .
- very positive person promoting employee engagement, team cohesion.
- flexible and adaptable with a complex environment (strong temper/ pressure/ CS direct manager at distance)
Job Offer
You will be rewarded with an hourly rate of 23p/h-26p/h.