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This role has a starting salary of £26,777 per annum, based on a 36 hour working week and is offered as a 12-month fixed term/secondment opportunity. You will be expected to work in the office 4 days per week until you have built the confidence and skills required to work independently. We are delighted to be hiring a Service Support Assistant to join our Adult Social Care Information & Advice Service.?The team is based in Dakota, Weybridge. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service. Option to buy up to 5 days of additional annual leave Up to 5 days of carer's leave per year An extensive Employee Assistance Programme (EAP) supporting health and wellbeing A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days plus 1 team volunteering day per year Learning and development hub where you can access a wealth of resources Paternity, adoption and dependents leave About the team The Adult Social Care Information & Advice Service is part of Customer Services. Our aim is to provide a consistent, high quality, resident focused experience that aligns with the principles of the Customer Promise, acting as a first point of contact for customers who have Adult Social Care enquiries. About the Role As a Service Support Assistant, you will be responsible for providing customers and partner agencies with general information about care and support services in their local area before passing them to our second line call handlers for more complex enquiries, as well as providing administrative support to the team. Our working environment is outcome focused, you will be working in a fast-paced setting ensuring that cases allocated are resolved in a timely manner and in line with legislation/policies and best practice. The ability to work under pressure and multitask confidently across various IT systems is key to the role. We want to be honest with you, the nature of some of the calls and correspondence we receive can be sensitive and at times upsetting. We recognise it can be challenging to take calls about abuse, neglect or from someone who is at risk or in crisis but it is so important that we provide this service to people who need it. As such, robust personal resilience is essential. We will then add a comprehensive induction program on starting with us and commit to ensuring you will never be on your own and have a supportive environment and team to work with. Although this role involves working as part of a well-supported team, you will be given the tools to work independently to allow you to deliver work to a high standard. Shortlisting Criteria To be considered for shortlisting for this position, your application must clearly evidence the following: Experience of providing high levels of customer care and professionalism in a busy environment Able to quickly build rapport and effect successful relationships?with customers and partner agencies Excellent IT skills and ability to use databases to a high standard of accuracy Able to work autonomously with initiative and as part of a team Able to travel to Weybridge Able to work from home in a confidential space, including access to secure Wi-Fi The job advert closes at 23:59 on 16/06/2024 with interviews from 20/06/2024. The interview will be followed by a short IT test and a telephone test. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
Allocation and Mobility Officer Public Sector - Local Authority - Housing Full Time - Monday to Friday, 36 hours per week Temporary Role - 3 months with possible extension £21.63 per hour PAYE / £28.14 per hour Umbrella (increasing to £29.71 per hour from 13th week) Paid Annual Leave Entitlement (up to 40 days from 13th week, PAYE only) Working Arrangements: Initially the role will be full-time office based to allow for any training and induction requirements with the view of this reducing to 3 office days per week, 2 days working from home. A requirement of the role is to attend property viewings with tenants so in office days could be more than 3x per week depending on service need IT equipment provided ASAP start Key Requirements At least 1 year or more experience in working within an Allocations/Lettings or sales role, and within a fast paced, business operational setting. Ability to communicate effectively, both verbally and written, using clear, concise, and persuasive language in a professional manner. Organised individual with particular attention to detail and a can-do attitude Role Purpose Responsible for allocating offers of all accommodation under Part VI of the Housing Act 1996. To manage and promote mobility schemes, as well creating resources for housing opportunities. Duties and Responsibilities Responsible for the allocation and letting of various type of accommodation available to the Councils under their sovereign housing duties, powers and functions within the frameworks of the Housing Allocations Scheme, Homeless Code of Guidance and the approved allocations plan. Responsible for identifying any voids and pre-voids and ensuring the matching process is applied promptly and within prescribed timescales, minimising void periods and complying with service standards and performance target. Responsible for the maintenance of administrative functions in relation to settled offers. Liaising with relevant bodies re status of offers, tenancy commencement dates and for determining the suitability of offer made both at the time of offer and where the household receiving the offers wishes to refuse. To ensure that all applicants are interviewed prior to refusing any offer of accommodation in order to determine refusal reason and to advise of implications of the decision being taken. Responsible for maintaining and analysing information of refusal reasons, identifying and implementing service improvements where possible. To determine the suitability of accommodation being offered and whether or not refusal of an offer end a duty or leads to exclusion for such period set out in the Housing Allocations scheme. Liaises with RSLs and Private Sector Landlords regarding the vacancies and nominations of priority applicants and ensuring that applicants are selected within the framework of allocations scheme and statutory guideline the targets within the approved allocations plan. To ensure that appropriate support and risk assessments relating to the applicant are passed to RSLs. To create and increase mobility opportunities for social housing tenants with the aim of increasing significant resources and making the best use of each Councils' stock. Identify creative and innovative opportunities to increase housing mobility and to improve processes and system to implement such moves To identify, create and facilitate under-occupation moves within targets in order to release family sized social housing and to ensure the best use of Council stock Responsible for the promotion and administration for national sub regional and local housing options mobility schemes to create rehousing opportunities. To ensure maximum take up of schemes and to administer exchange requests and also create exchanges through the matching of applicants. To manage and assist in decant moves resulting from any major works and regeneration schemes Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy