As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
Posted by Community care assist limited • £40/hr to £45/hr
£40.00 per hour; Immediate start
12 month contract
Think Community Partnership are working with a housing provider that is committed to providing high-quality, responsive housing services for their community.
You will be responsible for the delivery of housing management services including the management of tenancies, allocations and community safety, and responsible for the management performance and support of the frontline neighbourhood teams delivering services direct to customers.
General
I am please to be working with a values-driven Housing Association that is committed to making a meaningful impact by building and maintaining quality homes, and creating vibrant, sustainable places to live, to secure a Neighbourhood Services Manager for a 5 month fixed-term contract to support with an increased workload.
Responsibilities
Lead the delivery of an outstanding housing service for all areas including delivery of management of empty homes, tenancy management, community safety, liaison with partners including elected members and other community representatives and deputising for the Senior Lead of Managing & Sustaining Tenancies as appropriate.