As Service Desk Delivery Manager, you will play a leading role in improving and maintaining the performance of the company's Service Desk department by defining and adopting department standards, and effectively managing the Service Desk team in order to ensure that business needs are met efficiently and to a high quality.
General
This is a permanent, full-time role based 100% onsite in the company's Meriden head office.
Sought to join the IT department of an award-winning, national recruitment agency group with over £1billion turnover nationwide.
Drive service excellence through close co-operation with Trust/Facilities Management representatives.
General
To build and maintain the relationship between factory and customer and take responsibility for the management of all assigned contracts in collaboration with the Management Team.
Posted by Maxim Recruitment Solutions • £40K/yr to £50K/yr
This role revolves around managing a superb team that offer home care services in a nationally recognised organisation within the Coventry area.
We're thrilled to offer an incredible opportunity for you to become a Registered Manager!
If you are looking for a role that offers a lot of autonomy, support your career goals and have quality care provision at the heart of everything they do..... please read on.
As a Customer Service Advisor, you will manage the workflow for our field operatives and technicians in real-time, ensuring they receive the right work at the right time.
Role Objective: Join our clients Customer Service Scheduling and Delivery team where you will play a crucial role in ensuring the efficiency and effectiveness of their Field and Contact Centre operations.
Key Accountabilities
Schedule customer-appointed and proactive work for our field technicians and repair crews.
As a Customer Service Representative, you'll be responsible for the behind-the-scenes processing service, looking after all web and email-based customer enquiries, such as applications, enquiries, complaints, written correspondence and other back-office activities.
The role will involve providing specialist advice, quick thinking and cross referencing to clear set processes, guidance and systems.
You will move across different processes of the scheme learning new skills and processing different types of customer correspondence.
We are seeking an experienced IT Manager with a proven track record in technology management, team leadership, and overseeing complex systems.
The ideal candidate will drive performance, enhance team capabilities, and maintain high customer satisfaction.
If you possess a strong commercial sense, innovative mindset, and the ability to manage both tactical and operational aspects of information systems, we want to hear from you.