To deliver an excellent service to all customers as an 'information and administration provider' providing the highest level of customer satisfaction to ensure customer loyalty.
We are currently seeking on behalf of our client, a Client Services Team Manager who will lead the team when it comes to ensuring service delivery excellence, customer satisfaction, order processing and working to agreed department targets.
Essentially you will have proven experience in the automotive industry working in a customer service focused role, with ability to multi-task and adapt to changing priorities.
Basic Sage accounts would be an advantage to assist the Office Manager in absence but not essential.
You will have exceptional administration skills, with experience in MS Office and basic Excel.
Willmott Dixon Interiors is currently looking to recruit an experienced Customer Service Manager to oversee our customer service function, with a focus on defects liability period management.
You'll work closely with our supply chain partners to rectify faults in a timely, cost-effective manner, minimizing disruption to end-users and business operations.
The role involves working on a variety of projects in both Birmingham (initially) and the London area, so a willingness to travel is essential.