Posted by Peel Recruitment and Solutions Ltd • £35K/yr to £40K/yr
Summary
As the Service Manager, you will oversee the delivery of reliable IT and telecom services, ensuring an exceptional customer experience.
Your role will focus on managing the service and operations teams, resolving technical issues quickly and improving service quality.
You will also work with customers to understand their needs, ensuring the IT and Telecom systems operate efficiently and meet service-level expectations.
We are looking for a Customer Success Manager to join an all in one management software for Training Providers, who power customer's platforms and aid in the planning, managing and selling of training courses.
They work with companies across a variety of different industries including Education, Charities, Healthcare and Trade.
They're a completely unique solution and have enjoyed organic and steady growth over the past 20 years, however have still kept a close knitted and collaborative team with 35 people currently; many who have remained there for over 10 years.
We are seeking a highly motivated and experienced Customer Service Manager or Senior Team Leader to join our amazing client on a 12-month fixed term contract to lead the customer service team.
The ideal candidate will have a passion for customer service, excellent leadership skills, and a proven track record of managing a successful customer service department.
There will be plenty of process improvements and efficiencies required, enhance the level of customer service they provide as standard make it outstanding, performance management of the team and developing individuals.
We have a new opportunity available for a Customer Care Advisor to join the team based in Chorley.
You will join us on a full-time, permanent basis and in return, you will receive a competitive salary (depending on level of experience) and great benefits!
About us
Hedges Direct Ltd are online hedging specialists, with decades of industry experience and a culture firmly focused on quality and service.
Our Contact Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
Posted by Service Care Solutions - Legal • £40K/yr to £50K/yr
Service care solutions are working on behalf of a top regional accountancy firm, for a Qualified Accountant to join their team, at their Blackburn offices.
An accomplished finance professional with extensive experience in financial reporting, tax compliance, and audit processes.
Proficient in UK Financial Reporting Standards (FRS) and International Standards on Auditing (ISAs), with a strong commitment to continuous professional development.
A market leading software and services company in the utility sector is seeking a Lead Functional Consultant.
The Lead Functional Consultant will act as the bridge between technical and operational teams and external customers, delivering functional product knowledge, industry insights, and training on how to configure and deploy products for optimal use, maximising out-of-the-box functionality.
In this role, you will support medium to large-scale projects from pre-sales through to go-live, leveraging your business acumen, technological expertise, and energy industry knowledge.