Posted by Kingston Noble Career Consultancy • £37K/yr to £45K/yr
About Our Client: Our client collaborates with local authorities to support vulnerable young adults by providing warm and nurturing environments tailored to their unique needs.
Through their tailored person-centred service, they aim to address the individual needs of each vulnerable person with the help of their qualified staff trained in therapeutic crisis intervention.
Their mission is for service users to feel that the service and the house they live in is their own home, believing that comfort in their surroundings is imperative.
AT Management (ATM) is an established contact centre which provides Customer Service/Sales solutions for major companies across the UK.
2 weeks training provided via Teams
Are you passionate about providing exceptional customer service
Do you possess a passion for the entertainment industry and want to share that knowledge with our customers to ensure they have the best experience possible?
Drive service excellence through close co-operation with Trust/Facilities Management representatives.
General
To build and maintain the relationship between factory and customer and take responsibility for the management of all assigned contracts in collaboration with the Management Team.
As a Customer Service Representative, you'll be responsible for the behind-the-scenes processing service, looking after all web and email-based customer enquiries, such as applications, enquiries, complaints, written correspondence and other back-office activities.
The role will involve providing specialist advice, quick thinking and cross referencing to clear set processes, guidance and systems.
You will move across different processes of the scheme learning new skills and processing different types of customer correspondence.