Role summary - The company is seeking a highly skilled and customer-focused individual to join their Complaints Centre of Excellence as a Complaints Officer.
The successful candidate will become an integral part of a team committed to enhancing customer satisfaction and loyalty.
This pivotal role is dedicated to resolving customer complaints both orally and in writing, ensuring a timely and fair resolution.
We are currently assisting one of our South England, local authority clients in their recruitment of a Service Development Officer.
This is perfect for somebody with project / business support experience, looking to make a contribute to service improvement by supporting the senior commissioning team.
This roles pays a competitive daily rate, via an umbrella.
A business specialising in the repair and overhaul of marine exhaust gas turbochargers for the shipping industry now has a vacancy for Field Service engineer to join their expanding dynamic company.
Extensive overtime rates, van, tools, uniform, mobile phone
Whilst the Field service engineer will be based in the company's workshop in Totton, UK the position will require extensive international travel.
Customer Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
Main Duties
Act as the first point of contact for our customers in the complaint handling process, by acknowledging complaints and informing customers of what to expect next.