We are currently seeking a Service Charge Officer to work across two specialist teams which are responsible for calculating and invoicing service charges and for undertaking section 20 leaseholder consultation.
Salary / Pay Rate: £26 P/H (Umbrella)
The Service Charge Calculations Team (led by the Service Charge Calculations Manager) calculate and invoice annual service charges (including building insurance and ground rent), shared ownership rent and other leasehold recharges across a residential and commercial portfolio.
The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally.
Work Context
The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets.
Service charge officer needed in London £18.91ph ref 0008 D864 / 1
The role is very much a customer orientated role, dealing with any queries, complaints or challenges to any aspect of service charges that have been issued to leaseholders therefore any candidate submitted MUST have a good technical understanding of service charges as well as being competent with Excel (ideally intermediate level).
First week will need to spend 5 days in London Bridge office for training, thereafter, will need to do up to 2 days per week in the office, or as requested by line manager.