Elevate are working in partnership with a valued client to appoint a Service Charge Officer.
The candidates core responsibilities will consist of:
- Dealing with any queries, complaints or challenges to any aspect of service charges that have been issued to leaseholders.
- Work with your managers to answer escalated customer complaints
- Work closely with the analysts prior to service charge estimates and actuals are sent to ensure accuracy
- Participate and contribute to projects relating service charges
- Liaise with key stakeholders to ensure accuracy of service charges
- Ensure emails sent to the service charge mailbox are responded to accurately in a timely manner
- Ensure all enquiries from residents are acknowledged
- When necessary attend face to face meetings with residents to resolve disputes
- Support the rent team with any service charge queries, including those from local authorities
- Ability to adapt and manage change in a challenging environment.
- Ensure compliance with the organisation's Equality, Diversity and Inclusion policy and relevant legislation.
- Ensure compliance with and promotion of the organisation's Health & Safety policy and legislation.
Candidate should have:
- Good technical understanding of service charges as well as being competent with Excel.
- Experience in social housing or private sector managing agent.
- Understanding of Landlord and Tenant legislation and best practice, with more detailed knowledge of aspects that relate to service charges.
- Excellent communication skills when dealing with customer enquiries, both written and verbally
- Good numeracy skills
- Excellent communication skills, able to adapt approaches and techniques dependent on the audience.
- Proven excel skills, handling, manipulating and checking large volumes of data.