The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
Looking to work within a dynamic, very successful, forward-thinking, fast paced, and progressive company?
Our client based in Barnwood, Gloucester is dedicated to fostering a culture built on teamwork, development, and customer focus, ensuring that that they consistently exceed expectations while maintaining the highest standards of integrity and empathy.
If you're seeking an opportunity to grow professionally while making a difference this is the perfect position for you!
Right Now Group are currently partnered with an International Engineering client and industry leader who are recruiting within their Field Service Engineering team across the UK after a continued period of sustained growth.
However, If you are an experienced field-based Engineer/Technician or have previous hands-on experience/ qualifications within any of the following areas, then this would be beneficial!