Looking to work within a dynamic, very successful, forward-thinking, fast paced, and progressive company? If you're seeking an opportunity to grow professionally while making a difference this is the perfect position for you!
Our client based in Barnwood, Gloucester is dedicated to fostering a culture built on teamwork, development, and customer focus, ensuring that that they consistently exceed expectations while maintaining the highest standards of integrity and empathy.
Teamwork is at the heart of their success. By fostering a supportive and inclusive environment, they encourage their employees to work together, leveraging their unique talents and strengths to achieve shared goals.
They currently have a brand-new permanent opportunity to join the team. If you are ready to join a forward-thinking company that values its employees and prioritizes customer satisfaction, we would love to hear from you!
The successful candidate will work closely with the Service Manager and assist with the day-to-day running of the service department.
Responsibilities:
- To complete all engineer work schedules on service, small works & remedials.
- Liaising and scheduling appointments with customers.
- Issuing of sub-contract work orders.
- Pushing requests through to procurement for purchasing.
- Effective utilisation, efficiency, and productivity of the field engineers.
- Escalate outstanding jobs ensuring all tasks are mitigated where applicable.
- Work with the Service Manager to identify upcoming risks and issues with future planned activities.
- Assist with asset management and warranty process.
- Assist with health and safety, quality, reporting, auditing, and admin.
- Answering calls & responding to email requests from clients.
- Actively update clients through weekly WIP reports.
Candidate Attributes:
- Excellent communication skills, written and over the phone.
- Good IT literacy and ability to use standard Microsoft packages.
- Excellent organisational skills.
- Comfortable working within a team and on own initiative.
- Able to work under pressure in an ever-changing reactive environment.
Hours - Monday - Friday - 8.30am - 5pm
Salary - £26k per annum+ free parking