We seek a Service Desk Manager to lead a 24/7 service desk team, ensuring efficient handling of service requests and incidents while maintaining high customer satisfaction and meeting SLAs.
Key Responsibilities
Lead the 24/7 service desk team, managing incidents, requests, and problem resolution.
Are you an Service Desk Team Lead looking for a new challenge?
Service Desk Team Lead - 3rd Line - IT - Support - Technician - Service Desk - Analyst - Windows - Servers - VMware - Hyper-V - Azure - Citrix - Networking - Routers - Switches - Firewalls - Exchange - 365 - Office 365 - Infrastructure Engineer - 3rd Line IT Support
I am looking for a motivated and experienced Service Desk Team Lead to join an established Managed Service Provider in Huddersfield.
Purpose of the RoleThe purpose of the environmental services team leader role is to ensure "World Class Service" standards of cleaning, waste, car park cleaning and customer service are provided to customers at all times.
You are responsible for direct line management responsibility for the team including team building and morale.
You will be expected to positively contribute to the performance of the business and ensure that World Class customer service is delivered by all members of the team.
The purpose of the environmental services assistant - external role is to work with other team members to clean and maintain the external areas safely and efficiently.
Purpose of the Role
You are responsible for the cleanliness and safety of all external areas within the centres perimeter to the required standards.
Shift: Days Regular and may be required additional hours TBC.
This role after 12 week probation period, will require you to be a Sole Contractor
Metalis is currently working with a prestigious manufacturing company who are based in Keighley, who specialise within rail, aerospace, automation and general engineering.